Broadband Maintenance Technician
About The Position
As a Broadband Network Technician (BT IV–V) at Vyve Broadband, you will maintain, optimize, and repair the infrastructure that supports internet and TV service for communities. The role combines advanced field diagnostics with mentoring junior technicians, restoring service during outages, and proactively maintaining the hybrid fiber-coax (HFC) plant. The position also involves maintaining network documentation, communicating with teams and dispatch, and safely operating company vehicles and equipment. The work may take place outdoors in all weather, at heights, in confined spaces, and near power lines. Occasional night and weekend work may be needed during outages or maintenance windows, and the role includes on-call rotations.
Requirements
- BT IV certification or equivalent work experience.
- At least 6 months of experience as a Broadband Technician III or equivalent field network experience.
- Ability to splice coaxial and fiber-optic cable.
- Proficiency with signal meters, spectrum analyzers, OTDRs, volt-ohm meters, and leak detectors.
- Strong understanding of HFC and IP networks.
- Experience reading and interpreting system maps and schematics.
- Willingness to work outdoors in all weather, on ladders, in confined spaces, and during on-call rotations.
- Ability to work at heights on poles or ladders up to 32 feet.
- Ability to lift up to 70 pounds and carry tools and ladders across varied terrain.
Nice To Haves
- Interest in pursuing advanced certifications, mentoring other technicians, or progressing into supervisor or network operations roles.
Responsibilities
- Perform advanced troubleshooting and repair of HFC network infrastructure, including RF, AC, DC, and optical systems.
- Optimize network performance through node balancing, alignment, and signal calibration.
- Monitor and mitigate signal leakage and comply with FCC and local regulations.
- Maintain documentation and perform scheduled maintenance on standby power supplies.
- Lead or mentor BT I–III technicians on field best practices and customer service.
- Support outage restoration and communicate clearly with teams and dispatch.
- Maintain and safely operate a company vehicle and equipment.
- Record and submit job logs and documentation using mobile devices or work order systems.
Benefits
- Multiple medical, dental, and vision options with 100% preventive care.
- Company-paid life insurance and disability coverage, with voluntary buy-up options.
- 401(k) with company matching contributions.
- Wellness rewards of up to $500 per year for completing checkups and screenings.
- Pet insurance, identity theft protection, and legal assistance.
- Free 24/7 telemedicine and virtual counseling for employees and their families.
- Leadership development, professional sales training, and ongoing learning.
- Additional training and certification support, including SCTE and NCTI.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
