BBT I - Field Service

ManpowerGroup WorkMyWay • Hendersonville, NC

11h • $20 - $24 • Onsite

About The Position

The Broadband Field Technician I installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role performs hands-on field work installing, maintaining, and troubleshooting fiber-optic and coaxial cable systems and related equipment. In some service areas, the technician works in dual-platform environments using both coaxial and fiber technologies. All work must follow established safety policies, procedures, and regulatory guidelines.

The technician works independently in assigned territories, travels daily to job sites and customer homes, and provides professional, customer-focused service. The position involves outdoor work in varied and extreme weather, work at heights on poles and roofs, climbing ladders, and handling tools and cable components. Schedules may vary and can include long days, evenings, weekends, holidays, and overtime. Work hours fluctuate throughout the year, with the busiest periods during summer.

MasTec Advanced Technologies describes the environment as highly independent and offers paid training, tools, a uniform, a work van, and a gas card. The role offers a promotion path to Field Technician Supervisor and Site Manager.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable or coax installation and FTTH deployment.
• Knowledge of splicing and termination, and familiarity with FTTH equipment and hardware.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in spoken and written English with employees, customers, and suppliers.
• Ability to walk over varied terrain in all weather while carrying tools and equipment; work outdoors for extended periods and in inclement weather.
• Ability to safely use weight-bearing equipment, carry and climb an extension ladder approximately 32 feet high and 90 pounds, climb poles with gaffs and related equipment, and work at heights on poles and roofs.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders.
• Ability to work while standing 50–70% of the time; bend, reach, twist, balance, stoop, kneel, crouch, and manipulate small components and wires in tight spaces.
• Ability to accurately measure distances, distinguish wire sizes and colors, read maps and basic system layouts from blueprints, and apply basic mathematics.
• Familiarity with computer operating systems, communications devices such as PDAs, smartphones, routers, modems, converters, and wireless devices, and software applications.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate relevant computer and test equipment, such as signal-level meters and ohm meters, and use handheld communication devices and applications.
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA requirements, applicable state and local codes including G.O. 95 and G.O. 128 when applicable, and CATV installation policies and procedures.
• Ability to use basic cable-installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers, and to work with connectors, fasteners, and wire.
• Ability to safely operate a company vehicle; a valid driver's license is required, and an acceptable background and current valid driver's license must be maintained throughout employment.
• Ability to complete documentation accurately and maintain regular, consistent, punctual attendance.
• Strong problem-solving skills and attention to detail, and physical fitness to work in varied environmental conditions.
• Must be able to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Must be able to work a flexible schedule that includes weekends or evenings; nights, weekends, variable schedules, overtime, and holidays may be required.
• Vision requirements include close and peripheral vision and the ability to adjust focus; ability to manipulate objects such as pens, keyboards, and mice.

Nice To Haves

• Technician training or certification in fiber optics is a plus.

Responsibilities

• Install, splice, and terminate fiber-optic and coaxial cables and connectors in indoor and outdoor settings, routing and organizing cables to industry standards.
• Test and quality-check installed connections, identify problems, and resolve them as needed.
• Maintain and repair fiber-optic and coaxial equipment and network infrastructure, respond promptly to outages, and restore connectivity.
• Record installations, repairs, equipment used, and network configurations accurately.
• Interact professionally with customers, answer questions, explain service options, and provide technical support when needed.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Keep job knowledge current through educational opportunities, technical publications, and up-training.
• Take personal accountability, demonstrate ethical and responsible conduct, and strive to add value.
• Report all time worked accurately and raise related questions or concerns with management or human resources.
• Provide high-quality service to support customer satisfaction.
• Maintain punctual, regular, and consistent attendance and self-monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the proper uniform.
• Perform general clerical work, including filing, copying, and mailing, and perform other duties as assigned.

Benefits

• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with a company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Clear promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED