BBT I - Field Service

ManpowerGroup WorkMyWay • Bullhead City, AZ

11h • $20 - $24 • Onsite

About The Position

The Broadband Field Technician I installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on installation, maintenance, and troubleshooting of fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians work in dual-platform environments using both coaxial and fiber technologies. All work must follow established safety policies, procedures, and regulatory guidelines.

The technician performs field work at customer locations and other job sites, maintains accurate records and inventory, tests and repairs network connections, and provides professional customer support. The position requires regular travel and driving to job sites, work outdoors in varied and extreme weather, and the ability to climb ladders and poles and carry equipment. Work schedules may vary and can include weekends, evenings, holidays, and overtime.

MasTec Advanced Technologies offers paid safety, customer service, technology, product, and on-site sales training; tools, a uniform, work van, and gas card; medical, dental, and vision benefit options; 401(k) with company match; an employee stock purchase plan; paid time off; and a promotion path to Field Technician Supervisor and Site Manager. The stated pay range is $20–$24.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable or coaxial installation and FTTH deployment.
• Knowledge of splicing and termination.
• Familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Physical fitness and ability to work in varied environmental conditions.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, verbally and in writing, with employees, customers, and suppliers.
• Ability to walk on varied terrain in all weather while carrying tools and equipment, including gaffs, ladders, and loaded tool belts.
• Ability to use weight-bearing equipment safely and within its maximum weight limitations.
• Ability to measure distances, distinguish wire sizes and colors, and make cable connections in tight spaces requiring bending, reaching, and twisting.
• Ability to work at heights, including on poles and roofs; climb poles with gaffs and climbing equipment; and carry, climb, and operate an approximately 32-foot, 90-pound extension ladder. The posting also requires climbing 28–36-foot ladders and lifting 60–80 pounds.
• Ability to work while standing 50–70% of the time and manipulate small components and wires.
• Ability to use handheld communication devices and applications, computers, consumer and commercial communications devices, and job-related test equipment such as signal-level meters and ohm meters.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to complete documentation accurately and use maps to identify routes to customer homes.
• Ability to safely operate a company vehicle; a valid driver's license and acceptable background and current driving record are required. The posting also requires passing a pre-employment drug test, criminal background check, and MVR check.
• Ability to travel to assigned territories, facilities, and job sites, including during inclement weather, and work outdoors for extended periods in any season.
• Ability to use basic cable installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers, and to work from ladders and bucket trucks as required.
• Ability to read general system layouts from blueprints and apply basic mathematics.
• Knowledge of applicable safety and installation standards and codes, including NEC, NESC, OSHA, state and local codes such as G.O. 95 and G.O. 128 when applicable, and CATV installation policies and procedures.
• Ability to manipulate connectors, fasteners, and wire and work in areas with moderate noise, animals, construction activity, or members of the public.
• Regular, consistent, and punctual attendance; ability to work a flexible schedule that includes weekends or evenings, variable schedules, and overtime as necessary. The normal shift may include weekends, 10-hour days for four days a week, evenings, and holidays.
• Vision abilities including close vision, peripheral vision, and ability to adjust focus; eye-hand and eye-hand-foot coordination and ability to manipulate objects such as pens, keyboard, and mouse.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic and coaxial cables and connectors in indoor and outdoor settings, ensuring proper cable routing and organization.
• Test and conduct quality assurance checks on installed fiber-optic and/or coaxial connections, and identify and resolve issues.
• Maintain and repair fiber-optic and coaxial equipment and network infrastructure, respond to outages, and restore connectivity.
• Maintain records of installations, repairs, equipment, and network configurations, and generate accurate work reports.
• Interact professionally with customers, answer inquiries, explain service options, and provide technical support as needed.
• Follow safe work practices and safety policies, and report accidents, losses, injuries, or property damage according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Maintain and update job knowledge through educational opportunities, technical publications, and up-training.
• Take accountability for work assignments, demonstrate personal ethics and responsibility, and strive to add value.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Provide high-quality service to promote customer satisfaction.
• Maintain punctual, regular, and consistent attendance, and monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the proper uniform.
• Perform general clerical work such as filing, copying, and mailing, and perform other duties as assigned.

Benefits

• Competitive wages of $20–$24.
• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefit options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED