BBT I - Field Service

ManpowerGroup WorkMyWay • Charleston, WV

6h • $20 - $24 • Onsite

About The Position

The Broadband Field Technician I installs, modifies, repairs, and disconnects cable services, including video, data, and telephone. The role involves hands-on installation, maintenance, and troubleshooting of fiber-optic and coaxial cable systems and related equipment. In some service areas, technicians work in dual-platform environments and use both coaxial and fiber technologies. All work must comply with established safety policies, procedures, and regulatory guidelines.

The technician travels and drives to job sites daily, works directly with customers, and performs indoor and outdoor field work, including work at heights and in changing or extreme weather. The position requires accurate documentation, inventory management, safe equipment use, professional customer service, and consistent attendance. Work schedules may vary and may include weekends, evenings, holidays, and overtime. Hours fluctuate during the year, with the busiest periods in summer.

Requirements

• High school diploma or GED.
• Previous experience in fiber-optic cable or coaxial installation and FTTH deployment.
• Knowledge of splicing and termination, and familiarity with FTTH equipment and hardware.
• Strong problem-solving skills and attention to detail.
• Ability to work independently, prioritize tasks, and organize effectively.
• Ability to communicate clearly and professionally in English, orally and in writing, with employees, customers, and suppliers.
• Ability to travel to assigned territories and facilities, including in inclement weather, and drive to job sites daily.
• Valid driver's license and ability to safely operate a company vehicle; an acceptable background and current valid driver's license are required before and throughout employment.
• Ability to pass a pre-employment drug test, criminal background check, and motor vehicle record check.
• Ability to lift 60–80 pounds and climb 28–36-foot ladders.
• Ability to walk over varied terrain in all weather while carrying tools and equipment, and to safely use weight-bearing equipment within its limits.
• Ability to climb poles with gaffs, hooks, and climbing belt; work from poles and roofs; and use ladders and bucket trucks as required.
• Ability to measure distances, distinguish wire sizes and colors, and make cable connections in tight spaces by bending, reaching, and twisting.
• Ability to work with small components and wires, use handheld communication devices and applications, and complete documentation accurately.
• Familiarity with computer operating systems and consumer and commercial communications devices and software, including PDAs, smartphones, routers, modems, converters, and wireless devices.
• Moderate understanding of IP networks and basic understanding of Time Division Multiplexing (TDM).
• Ability to operate relevant computer and test equipment, such as signal level meters and ohm meters.
• Ability to read maps to identify routes to customer homes and read general system layouts from blueprints; basic mathematics knowledge.
• Knowledge of the National Electrical Code, National Electrical Safety Code, OSHA requirements, applicable state and local codes including G.O. 95 and G.O. 128, and CATV installation policies and procedures.
• Ability to use basic cable installation and hand tools, including electric drills, hammers, wrenches, and screwdrivers.
• Ability to work while standing 50–70% of the time and to manipulate connectors, fasteners, and wire.
• Ability to work a flexible schedule that includes weekends or evenings; nights, variable schedules, and overtime may be required.
• Regular, consistent, and punctual attendance.
• Ability to meet the position's vision requirements, including close and peripheral vision and the ability to adjust focus.

Nice To Haves

• Technician training or certification in fiber optics.

Responsibilities

• Install, splice, and terminate fiber-optic and coaxial cables and connectors in indoor and outdoor settings, routing and organizing cables to industry standards.
• Test installed connections and verify their functionality and performance; identify and resolve issues.
• Maintain and repair fiber-optic and coaxial equipment and network infrastructure, respond promptly to outages, and restore connectivity.
• Record installations, repairs, equipment used, and network configurations, and generate accurate reports.
• Interact professionally with customers, answer inquiries, explain service options, and provide technical support.
• Follow safety practices and policies, and report accidents, losses, injuries, or property damage to the supervisor and customer according to established policies.
• Collaborate with colleagues and other teams to resolve technical issues and coordinate network expansion projects.
• Manage inventory accurately, including device counts and records.
• Maintain and update job knowledge through educational opportunities, technical publications, and up-training.
• Take personal accountability for completing requests, adding value, and providing high-quality service to promote customer satisfaction.
• Accurately report time worked and raise related questions or concerns with management or human resources.
• Maintain punctual, regular, and consistent attendance and self-monitor performance through scorecard reports.
• Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Mentor new employees as needed, attend scheduled team meetings, and cross-train on additional services.
• Represent MasTec Advanced Technologies and its partner professionally, including showing identification and wearing the uniform.
• Perform general clerical work and other duties as assigned.

Benefits

• Competitive wages.
• Paid training focused on safety, customer service, technology, products, and on-site sales techniques.
• High-quality tools, uniform, work van, and gas card.
• Medical, dental, and vision benefits options.
• 401(k) with company match.
• Employee stock purchase plan.
• Paid time off.
• Highly independent work environment.
• Clear promotion path to Field Technician Supervisor and Site Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED