Broadband Dispatcher II

Astound Broadband • Snohomish, WA

7d • $18 - $25

About The Position

Astound is seeking a Broadband Dispatcher II to assist with coordinating customer technician routes and maintaining communication with technicians. The role also includes contacting customers before service visits, conducting post-installation surveys, and checking that ICOMS accounts match their work orders. Other duties may be assigned.

The position requires a high school diploma or equivalent, no prior experience, familiarity with Microsoft Office and G-Suite, and effective written and verbal communication skills. The stated base salary range is $18.00–$25.00 per hour, with potential bonus and benefits, if applicable. Actual pay may vary based on location, relevant skills, experience, and capabilities.

Requirements

• High school diploma or equivalent.
• 0 years of experience.
• Microsoft Office.
• G-Suite.
• Effective written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify the integrity of ICOMS accounts against work orders.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Medical, dental, vision, life, and short-term disability insurance options.
• Paid time off/vacation, starting at 80 hours per year and increasing with tenure.
• 40 hours per year of floating holiday time.
• 7 paid holidays per year.
• Paid sick leave, with hours varying according to state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• Opportunities for bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED