Breast Care Coordinator

RadNet • Pleasanton, CA

1d

About The Position

The Breast Care Coordinator supports breast imaging and biopsy services by coordinating patient appointments, pathology results, physician requests, and follow-up. The role also provides front-desk support, helps prepare exam rooms, assists during biopsy procedures at designated sites, and contributes to an organized, patient-focused experience. The coordinator works with patients and colleagues to address concerns, maintain efficient workflows, and support quality clinical outcomes.

Requirements

• High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Excellent customer service and public relations skills.
• Strong written and verbal communication skills.
• Detail-oriented and organized, with clerical skills and the ability to interact accurately and promptly.
• Proficiency in eRad.
• Ability to reassure patients and relieve anxiety through a calm demeanor.
• Ability to exercise sound judgment and remain professional in all situations.
• Effective interpersonal and communication skills, with respect for patients, guests, and colleagues.
• Structured approach to work, ability to understand complex problems, and ability to prioritize in a fast-paced environment.

Responsibilities

• Schedule ultrasound-guided biopsies.
• Obtain pathology results and scan them into eRad.
• Coordinate addendum requests with physicians.
• Contact patients with negative results.
• Fax results when necessary and coordinate with the appropriate physician.
• Resolve lab work requests in eRad.
• Be present at the site locations where biopsies are performed.
• Greet and register patients in a friendly, service-oriented manner, including reviewing the exam to be performed.
• Help prepare the exam room.
• Assist with post-procedure follow-up.
• Respond promptly to patients’ minor questions and concerns, referring them to a supervisor when necessary.
• Monitor patients’ temperament and mood in the lobby to support a positive service experience and help prevent frustrations from affecting other patients.
• Perform clerical tasks such as filing, organizing, and processing incoming mail.
• Provide management with reports and logs when required.
• Help improve workflow to limit backlogs and extended patient wait times.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any of the company’s imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED