Breakfast Server

Hotel Verdant (Charlestowne Hotels)•Racine, WI

23h

About The Position

The Breakfast Server interacts with guests and ensures they have a positive dining experience from start to finish. The role includes exceeding guest expectations, promptly resolving issues, and supporting dining-room service and related tasks.

Requirements

Prior guest relations training.
Knowledge of proper food handling.
Ability to communicate satisfactorily in English with guests, co-workers, and management so they understand.
Strong written and verbal communication skills.
Positive, upbeat attitude and personality.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness, and to work with minimum supervision.
Punctuality and reliable attendance.
Food safety training and certification required by law.
Experience working with computers (MS Office or Google), point-of-sale systems (such as Micros or Aloha), and reservation software (such as OpenTable).
Ability to safely reach, extend arms overhead, bend, and stoop throughout work areas.
Ability to lift, push, and pull objects weighing up to 25 pounds.

Nice To Haves

One year of prior food and beverage experience preferred.

Responsibilities

Greet guests warmly and use appropriate greetings; thank them with genuine appreciation.
Meet grooming and appearance standards.
Prepare dining tables for service, including setting napkins and utensils, replenishing condiments, and completing side-work tasks.
Take food and beverage orders accurately and maintain knowledge of menu choices, specialties, and deviations.
Manage table assignments and seating; suggest food and drinks; communicate customer needs to cooks.
Help ensure a memorable dining experience and assist customers with disabilities.
Accurately record revenue and accept cash, credit card, room-charge, and direct-billing payments.
Maintain confidentiality of proprietary information and protect company assets.
Perform basic cleaning tasks as needed or directed by a supervisor.
Fill in for absent team members as needed and assist with special events when needed.
Answer the telephone using appropriate etiquette.
Develop and maintain positive working relationships with co-workers and others.
Comply with quality assurance expectations and standards.
Bus tables and assist with processing dirty dishes when necessary.
Assist the kitchen with prep work or plating when necessary.
Clean assigned front-of-house areas, including windows, light fixtures, and the entrance.
Fill water bottles, cut fruit, roll silverware, and complete other assigned service-related tasks.