Breakfast Attendant |Pm Hotel Group |Comfort inn and Suites Downtown stadium

PM Hotel Group•Nashville, TN

About The Position

The Breakfast Attendant provides food and beverage service, including taking and delivering orders, in a friendly, courteous, helpful, timely, and professional manner to support a high level of guest satisfaction. The position involves preparing and maintaining the service station, interacting with guests, entering orders into the point-of-sale system, delivering food and beverages, handling checks and payments, and following applicable policies and procedures. The attendant is expected to communicate professionally with guests and coworkers, maintain appropriate work habits and appearance, adapt to changes, and seek assistance when needed. The role also requires following hotel safety and security policies, including those concerning key controls, lifting, chemical use, and reporting hazards. Other job-related duties may be assigned, and the job description may be changed at the company’s discretion.

Requirements

Ability to communicate in English.
Self-starting personality and even disposition.
Maintain a professional appearance and manner.
Ability to communicate effectively with guests.
Willingness to help coworkers and work as part of a team.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of table settings, service ware, and menu items.
Ability to remember, recite, and promote menu items.
Ability to carry large trays weighing up to 30 pounds through a crowded room continuously throughout a shift.
Ability to operate beverage and toast equipment.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ability to operate a keyboard and learn point-of-sale procedures.
Ability to meet hotel standards for work procedures, dress, grooming, punctuality, and attendance.
Adaptability to changes in the work area and hotel procedures, and willingness to learn or improve skills.
Ability to solve routine work problems and ask for help when unsure how to perform a task.

Responsibilities

Check the service station before, during, and after the shift to ensure proper setup and cleanliness.
Greet guests courteously and explain specials or restaurant promotions.
Record guest orders, repeat them to confirm accuracy, and enter them into the point-of-sale system for the kitchen.
Retrieve completed orders weighing up to 30 pounds, confirm accuracy, and deliver them with appropriate condiments.
Follow state, federal, and company requirements for serving alcoholic beverages.
Replenish beverages and check guest satisfaction.
Promote and serve desserts or specialty coffees upon request.
Use point-of-sale procedures to pre-check orders and close out checks.
Follow cash-handling and house-bank policies and procedures.
Present checks to guests promptly.
Follow attendance rules and be available to work regularly.
Perform other job-related duties as assigned.
Treat guests and associates with courtesy and respect, and maintain professional conduct.
Follow hotel security policies and procedures, including key controls, safe lifting, chemical use, and reporting safety hazards.