Breakfast Attendant |Pm Hotel Group |Comfort inn and Suites Downtown stadium

PM New•Nashville, TN

About The Position

The Breakfast Attendant serves food and beverages, including taking and delivering orders, in a friendly, courteous, helpful, timely, and professional manner to support guest satisfaction. The role includes preparing and maintaining the service station, greeting guests, explaining specials and promotions, recording and entering orders, delivering accurate orders with appropriate condiments, replenishing beverages, and presenting checks promptly. The attendant follows applicable requirements for serving alcoholic beverages and PM Hotel Group policies for cash handling and house banks. The position also requires professional guest interactions, teamwork, regular attendance, and compliance with hotel work, safety, and security procedures. Other job-related duties may be assigned.

Requirements

Ability to communicate in English.
Self-starting personality and an even disposition.
Professional appearance and manner.
Ability to communicate effectively with guests.
Willingness to help coworkers and work as part of a team.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, service ware, and menu items.
Ability to remember, describe, and promote menu items.
Ability to carry trays weighing up to 30 pounds through a crowded room repeatedly throughout a shift.
Ability to operate beverage and toast equipment.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Ability to operate a keyboard and learn point-of-sale procedures.

Responsibilities

Check the service station before, during, and after the shift for proper setup and cleanliness.
Greet guests courteously and explain specials or restaurant promotions.
Record guest orders, repeat them to confirm accuracy, and enter order details into the point-of-sale system.
Retrieve completed orders from the kitchen, verify accuracy, and deliver them with appropriate condiments.
Follow state, federal, and company requirements for serving alcoholic beverages.
Replenish beverages and check with guests about their satisfaction.
Promote and serve dessert items or specialty coffees upon request.
Use point-of-sale procedures to pre-check orders and close out checks.
Follow PM Hotel Group cash-handling and house-bank policies and procedures.
Present checks to guests promptly.
Follow attendance rules and maintain regular availability for work.
Maintain professional conduct and treat guests and associates with courtesy and respect.
Meet hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes and learn or improve job skills as needed.
Follow hotel security policies and procedures, including key control, safe lifting, chemical use, and reporting safety hazards or concerns.
Perform other job-related duties as assigned.