Breakdown Coordinator

DMT Trucking•Birmingham, AL

About The Position

The Breakdown Coordinator receives inbound calls and serves as a liaison coordinating scheduled and unscheduled maintenance issues among drivers, vendors, and organizational stakeholders. The role provides customer service to drivers seeking help with maintenance needs and requires problem-solving in a fast-paced environment. It includes daytime support and occasional after-hours support for driver breakdown situations. The position is hourly and has no guarantees of career progression.

Requirements

High school diploma or equivalent.
Proficient with the Microsoft Office suite.
Good written and oral communication skills.
Good interpersonal skills.
Good judgment and problem-solving skills.
Able to manage multiple tasks simultaneously.
Good organizational skills and a customer-service-oriented, team-oriented approach.
Able to work a flexible schedule when needed, including weekends, evenings, and holidays.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience.
Previous call center, service writer, or mechanical experience.
Experience in the transportation industry.
OEM maintenance certifications.

Responsibilities

Provide daytime and occasional after-hours support to drivers experiencing breakdowns.
Manage vendor relationships and negotiate pricing for tires, parts, and services when needed.
Create repair orders in Fleetio.
Work with maintenance department members to plan, organize, and execute initiatives.
Promptly communicate breakdowns, accidents, and incidents to fellow coordinators, Operations, Safety, and Risk Management personnel.
Receive and address incoming calls through predefined call queues.
Respond to digital communications from in-cab devices and review email messages, taking appropriate action.
Use OEM websites to review unit action codes and take appropriate steps to resolve issues.
Communicate clearly and consistently with vendors, drivers, and operational stakeholders about repair decisions, status, and related issues.
Ensure compliance with DOT/FMCSA regulations and company standards.
Obtain and review repair estimates, scrutinize repair processes and costs, and authorize approved repairs.
Perform other duties as assigned.