Breakdown Coordinator

P&S Transportation•Birmingham, AL

About The Position

The Weekend Breakdown Coordinator receives inbound calls and serves as a liaison coordinating scheduled and unscheduled maintenance issues among drivers, vendors, and organizational stakeholders. The role focuses on providing outstanding customer service and helping drivers address maintenance needs. It is suited to someone with service-writer experience or experience liaising between customers and mechanics. This is an hourly position scheduled Friday through Monday, 7 a.m. to 5 p.m. The role operates in a fast-paced environment, provides daytime and occasional after-hours support, and may require schedule flexibility, including weekends, evenings, and holidays. The position has no guarantees for career progression, though the employee may be considered for other positions or opportunities.

Requirements

High school diploma or equivalent.
Proficient with Microsoft Office suite.
Good written and oral communication skills.
Good interpersonal skills.
Good judgment and problem-solving skills.
Able to manage multiple tasks simultaneously.
Able to work a flexible schedule when needed, including weekends, evenings, and holidays.
Customer-service-oriented and team-oriented, with good organizational skills.
Consistently demonstrate the company’s Mission and Values.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience.
Previous call center, service writer, or mechanical experience.
Experience in the transportation industry.
OEM maintenance certifications.

Responsibilities

Provide daytime and occasional after-hours support to drivers dealing with breakdown situations.
Manage vendor relationships and negotiate prices for tires, parts, and services when needed.
Create repair orders in Fleetio.
Work with the maintenance department on strategic planning, organizing, and executing plans.
Promptly communicate breakdowns, accidents, and incidents to coordinators, Operations, Safety, and Risk Management personnel.
Receive and address incoming calls through predefined call queues.
Respond to digital communications from in-cab devices and review email messages, taking appropriate action.
Access OEM websites to review unit action codes and take appropriate steps to resolve issues.
Communicate concisely with vendors, drivers, and operational stakeholders about repair decisions and related issues.
Ensure compliance with DOT/FMCSA regulations and company standards.
Obtain and review repair estimates, scrutinize costs and the repair process, and authorize approved repairs.
Perform other duties as assigned.