Breakdown Coordinator

PS Logistics•Birmingham, AL

9d•Onsite

About The Position

The weekend Breakdown Coordinator receives inbound calls and coordinates scheduled and unscheduled maintenance issues among drivers, vendors, and organizational stakeholders. The role provides customer service to drivers seeking assistance with maintenance needs and supports problem-solving in breakdown situations. The position is hourly and based at the company’s Ensley headquarters in Birmingham, Alabama. The schedule is Friday through Monday, 7 a.m. to 5 p.m. The coordinator works in a fast-paced environment, providing daytime and occasional after-hours support, and may need to work a flexible schedule that includes weekends, evenings, and holidays.

Requirements

High school diploma or equivalent.
Proficiency with the Microsoft Office suite.
Good written and oral communication skills.
Good interpersonal skills.
Good judgment and problem-solving skills.
Ability to manage multiple tasks simultaneously.
Ability to work the stated Friday-to-Monday, 7 a.m.-to-5 p.m. schedule.
Ability to work a flexible schedule when needed, including weekends, evenings, and holidays.
Customer-service-oriented and team-oriented approach.
OEM maintenance certifications.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience.
Previous call center, service writer, or mechanical experience.
Experience in the transportation industry.

Responsibilities

Receive and address incoming calls through predefined call queues.
Coordinate scheduled and unscheduled maintenance issues among drivers, vendors, and organizational stakeholders.
Provide daytime and occasional after-hours support for drivers experiencing breakdowns.
Manage vendors and negotiate pricing for tires, parts, and services when needed.
Create repair orders in Fleetio.
Work with maintenance department colleagues to plan, organize, and execute plans.
Promptly communicate breakdowns, accidents, and incidents to fellow coordinators, Operations, Safety, and Risk Management personnel.
Interact with digital communications from in-cab devices.
Review email messages and take appropriate action.
Access OEM websites to review unit action codes and take appropriate steps to resolve them.
Keep vendors, drivers, and operational stakeholders informed about repair decisions and related issues.
Ensure compliance with DOT/FMCSA regulations and company standards.
Obtain and review repair estimates, scrutinize repair costs and processes, and authorize approved repairs.
Perform other duties as assigned.