Breakdown Coordinator

PS Logistics•Birmingham, AL

5d•Onsite

About The Position

The Breakdown Coordinator receives inbound calls and serves as a liaison coordinating scheduled and unscheduled maintenance issues among drivers, vendors, and organizational stakeholders. The role provides customer service to drivers addressing maintenance needs and may suit someone with service-writer experience or experience liaising between customers and mechanics. The position is hourly and based at the Ensley headquarters in Birmingham, Alabama. The posting states there are no guarantees of career progression, though employees may be considered for other positions or opportunities.

Requirements

High school diploma or equivalent.
Good oral and written communication skills.
Good interpersonal skills.
Customer-service-oriented and team-oriented approach.
Good organizational skills.
Ability to manage multiple tasks simultaneously.
Ability to work a flexible schedule when needed, including weekends, evenings, and holidays.
Proficiency with Microsoft Office suite.
Good judgment and problem-solving skills.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience.
Previous call center, service writer, or mechanical experience.
Experience in the transportation industry.
OEM maintenance certifications.

Responsibilities

Provide daytime and occasional after-hours support to drivers experiencing breakdowns in a fast-paced environment.
Execute the vendor management program and negotiate pricing for tires, parts, and services when needed.
Create repair orders in Fleetio.
Work with maintenance department colleagues on strategic planning, organizing, and executing plans.
Promptly communicate breakdowns, accidents, and incidents to fellow coordinators and Operations, Safety, and Risk Management personnel.
Receive and address incoming calls through predefined call queues.
Interact with digital communications from in-cab devices.
Review email messages and take appropriate action.
Access OEM websites to review unit action codes and take appropriate steps to resolve them.
Maintain clear, concise communication with vendors, drivers, and operational stakeholders about repair decisions, repair status, and related issues.
Ensure compliance with DOT/FMCSA regulations and company standards.
Obtain and review repair estimates, scrutinize repair processes and costs, and authorize approved repairs.
Perform other duties as assigned.