Break Fix Technican FaaS

TEKsystems•Everett, WA

2d•$21 - $21•Onsite

About The Position

This on-site, long-term role in Everett supports manufacturing and factory users by troubleshooting, repairing, and upgrading client hardware and software. Equipment includes laptops, PCs, peripherals, and mobile devices; software support includes Windows and Office. The technician follows established documented processes and provides assistance in person, by phone, and remotely. Work also involves disconnecting computing and networking equipment during factory changes and occasional travel between local sites. The position is part of a team providing 24/7 support across manufacturing and flight-line areas. Work includes responding to service requests under SLA/SLO expectations and providing best-effort support where service levels are not predefined, based on workload and parts availability. The role requires extensive walking, including possible inclement weather, and lifting up to 35 pounds. Steel-toed shoes are required and will be provided. Reliable personal transportation and a valid driver's license are needed to travel between Everett buildings and supported sites. The stated schedule is Sunday through Wednesday, 8:00 a.m. to 6:30 p.m. (four 10-hour shifts). Some shifts may require one weekend day. This is a contract position. The posted pay rate is $20.77 per hour and is described as non-negotiable in the role details.

Requirements

A+ certification, or equivalent hands-on hardware maintenance experience of two years full-time.
At least 3 years of relevant experience or an equivalent combination of education and work experience.
Advanced hands-on experience troubleshooting and repairing client hardware.
Experience troubleshooting and repairing basic networking issues.
Good customer service skills.
Ability to work independently and manage time to complete tasks.
Strong verbal and written communication skills.
Valid driver's license and reliable personal transportation to travel between supported sites.
Ability to lift 35 pounds.
Ability to meet the role's extensive walking requirement, including factory and flight-line areas.
Pass background, security, and drug checks.
Steel-toed shoes are required; the posting states they will be provided.

Nice To Haves

Network+ certification is recommended.

Responsibilities

Perform on-site troubleshooting, repairs, and upgrades to resolve client hardware and software issues.
Install, move, add, change, deploy, and dispose of equipment and services upon request.
Carry out hands-on, in-depth troubleshooting and repairs of failed client hardware and software.
Document all service activities thoroughly.
Meet customer-service and SLO/SLA performance benchmarks.
Support mobile devices, including phones and wearables.
Identify and resolve issues proactively and perform ad hoc activities and line moves.
Provide Level 1 and hot-hands support for manufacturing and factory areas.
Test and finalize builds; install patches, upgrades, and customer-approved software.
Support training, cable and lock management, cart retrofits, audit and inventory management, manufacturing technician orientation, wireless suitcase and workgroup bridge deployments, battery runs, and security compliance activities.
Perform general maintenance such as vacuuming and dusting computers and cleaning up disk space and user profiles.
Disconnect computing and networking equipment during factory changes and assist users in person, by phone, and remotely.
Travel between local supported sites as needed.