Branded Sites Team Lead

The job overview for this position is that the Branded Sites Team Lead will be responsible for managing the branded site experience of new and existing clients. They will supervise team members under the Web Specialist or Custom Design Organization and manage the processes associated with new site builds, site edits, and requests for custom design work. The Branded Sites Team Lead will report to the Manager of Branded Sites and work closely with other members of CS Leadership, including the Director, Client Success, CTO, billing, product, and sales teams.

• Supervise branded sites team members and manage their performance and goals, including conducting regular check-ins and performance reviews.
• Develop processes to improve efficiencies within the branded sites team, with regard to site creation, site edits, and custom design work.
• Implement and enforce individual KPIs.
• Develop strategies to hit team KPIs.
• Track and manage team goals and effectively communicate progress and metrics to executive leadership.
• Serve as the client-facing point of escalation for issues related to branded sites, including communicating with clients via Zoom, phone, text, and email.
• Help complete tickets, requests, and other tasks as needed to support branded sites team members.
• Work closely with the training team to ensure accurate, updated branded sites training resources are available to clients and other internal departments.
• Attend CS Team Leadership meetings and contribute to the success.

• 1 year experience as a Ylopo branded sites team member in a technical role preferred for internal candidates
• 2 years minimum experience as a team leader in a technical role preferred
• Operational mindset with technical ability to learn and understand complex processes/concepts and adjust as needed
• Ability to understand and convey detailed information about our services and systems
• Ability to take the initiative and see projects and tasks through to completion
• Ability to effectively manage a team of remote team members
• Ability to multitask, and work independently toward deadlines
• Experience with Squarespace, web design, CSS/HTML, or Digital Marketing/SEO
• Understanding of real estate and the real estate profession a plus, but not necessary
• Management experience a plus, but not necessary
• Positive demeanor, trustworthy and professional character
• Strong written and verbal communication skills
• Strong attention to detail

• Competitive salary starting at PHP 80,000
• Opportunity to work with a diverse and inclusive team
• Equal opportunity employer
• Flexible shift schedule (8AM/9AM - 5PM/6PM Pacific Standard)
• Chance to contribute to the success of the overarching CS team and company goals
• Collaborative work environment with leadership in other departments
• Access to updated branded sites training resources
• Potential for growth and advancement within the company
• Supportive and client-facing role
• Opportunity to improve efficiencies within the branded sites team
• Performance reviews and regular check-ins
• Clear individual and team KPIs
• Communication with clients via Zoom, phone, text, and email
• System requirements provided for smooth work operations (processor, RAM, disk space, headset, internet connection)
• Involvement in interviewing, hiring, and training new team members