Brand Success Manager

Faire•San Francisco, CA

17h•$112,000 - $154,000•Hybrid

About The Position

The Brand Success Manager partners with and coaches a book of approximately 250 high-potential brands to help them use Faire’s wholesale platform to grow sales and simplify operations. This results-oriented customer success and account management role engages brands on strategies, tactics, programs, products, and events while supporting day-to-day operations. The manager takes a tailored approach to driving high-value brand actions and is accountable for revenue outcomes, sales goals tied to brands’ use of Faire tools, and upselling new products and programs. The role involves engaging brands through scaled and one-to-one email, phone, in-person, and video interactions; building trusted customer relationships; identifying growth opportunities; and coaching brands from strategy through execution. The manager also promotes adoption and retention of Faire products and programs, communicates product updates, uses data to drive action, and shares customer feedback with cross-functional teams. The position is hybrid: employees currently work in the office three days per week, with up to four weeks of remote work per year.

Requirements

3–5 years of experience in sales, account management, or business development in a fast-paced environment.
Experience using fundamental sales and data tools, such as Salesforce, data visualization software, and call recording tools.
Customer-focused approach and understanding of the needs and priorities of small businesses.
Motivation to exceed goals in a quota-based role.
Ability to use AI tools to streamline workflows and strengthen sales pitches.
Strong listening, verbal, and written communication skills; ability to aggregate customer feedback and influence cross-functional stakeholders and decisions.
Ownership mentality, bias to action, and willingness to go beyond the job description to help the team succeed.
Resourcefulness and persistence in helping brands and the team succeed.
Self-awareness, curiosity, openness to feedback, and commitment to continuous improvement.
Ability to learn quickly, iterate, adapt, and recover from setbacks.
Ability to collaborate across teams, share best practices, and work toward shared goals.
Creative problem-solving skills and ability to develop and improve strategies, processes, and tactics.
Ability to use data to identify and communicate actionable insights and track, analyze, and communicate key performance metrics.

Responsibilities

Regularly engage with brands through scaled and one-to-one email, phone, in-person, and video calls.
Own a book of business and the associated revenue outcomes.
Develop customer relationships built on trust and credibility.
Drive adoption and ongoing use of Faire Direct through brands’ sales and marketing efforts to maximize retailer acquisition.
Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership.
Identify growth opportunities and coach brands from strategy through execution.
Communicate new product releases and updates to accounts.
Synthesize, measure, and communicate customer feedback to provide actionable input for sizing blockers and prioritizing product development.
Collaborate cross-functionally with teams such as support, product, design, and marketing on initiatives that support brands.
Use data, graphs, and reports to identify insights and drive action toward goals.
Act resourcefully and urgently to support Faire’s success, and adapt to changing business needs and goals.
Help foster a psychologically safe, motivating, inclusive, and energizing team culture.