Success Manager

MDVIP•Dallas, TX

About The Position

The Success Manager manages a portfolio of affiliated physician practices and is directly accountable for relationship management and KPI performance. This field-based, performance-driven role is intended for professionals with experience in sales, account management, operations, or revenue-focused customer success and a record of exceeding targets. Success is measured by outcomes including net member growth, revenue performance, physician satisfaction, and patient satisfaction. The role requires regular travel within an assigned territory. The general schedule includes travel Tuesday through Thursday for practice visits and affiliate engagement, sometimes with overnight stays depending on territory, and remote work on Mondays and Fridays for meetings and proactive territory management. Regular evening commitments, such as affiliate dinners, are also part of the role.

Requirements

At least 3 years of experience in sales, account management, operations, or revenue-focused customer success.
Experience meeting and exceeding performance metrics or targets.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Ability and willingness to travel regularly within the assigned territory.

Nice To Haves

CRM experience.
Experience managing complex, multi-account portfolios.
Background in B2B, services, or subscription-based growth environments.
Healthcare experience, especially in primary care.

Responsibilities

Build credible, trusted partnerships with physicians to support long-term growth, retention, and performance improvement.
Advise physicians on growth strategy, pricing, utilization, and practice performance using insight-driven guidance, without direct authority.
Develop and execute data-driven growth plans with physicians to improve membership, retention, and practice revenue.
Manage physician and staff inquiries end to end, providing timely, high-touch support, resolving problems, and connecting affiliates with MDVIP resources.
Guide new affiliates through onboarding and first-year success plans, and identify growth opportunities in established practices.
Maintain a consistent cadence of in-person and virtual interactions tailored to practice performance and opportunity.
Manage a defined portfolio of practices, identify risks, prioritize engagement, and expand relationships.
Track activity and outcomes, prioritize high-impact efforts, and take ownership of territory performance results.

Benefits

Competitive base salary complemented by performance-based incentives.
Medical and prescription drug coverage.
Dental coverage.
Vision coverage.
Flexible Spending Account.
Health Savings Account.
Dependent Care Flexible Spending Account.
Basic and Supplemental Life Insurance and Accidental Death and Dismemberment coverage.
Disability Income Protection Plan.
Employee Assistance Program.
401(k) retirement program.
Vacation.
Paid holidays and personal time.
Paid sick and family and medical leave time as required by law.
Ongoing training and leadership development programs.