Success Manager

Covenant House Alaska•Anchorage, AK

2d•$25 - $30

About The Position

The Success Manager builds intentional relationships with youth experiencing homelessness and human trafficking, engages them in programming, connects them with referrals, and supports them through stages of change toward long-term positive outcomes. The role provides ongoing engagement, assessment, and service planning to help youth meet housing, health and wellness, employment, and educational goals as they move toward permanent housing. The manager maintains a caseload of 10–15 youth ages 13–24 who may face multiple barriers, including serious mental illness, substance use disorders, chronic health conditions, or frequent law-enforcement contact. The position also involves crisis intervention and de-escalation, documentation across multiple databases, facilitating psycho-educational and support groups, community engagement, and networking with local service providers. The Success Manager collaborates with agencies and programs and provides systems advocacy to help youth achieve their identified goals. The role is based at the Navigation Center and includes mobile case management using Agency vehicles.

Requirements

High school diploma.
Experience providing case management or closely related services.
Ability to understand and comply with Agency policies and procedures, including Child Protection Policies.
Ability to understand and comply with Trauma-Informed Care principles and willingness to acquire basic care-coordination concepts for adolescents and young adults.
Understanding of the intersection of youth homelessness, mental health, substance misuse, human trafficking, and poverty.
Knowledge of factors contributing to youth vulnerability to trafficking; experience working with trafficking victims; awareness of their needs; and ability to work with partner services and law enforcement.
Knowledge of community and social-service resources related to housing, employment, education, and social-emotional well-being.
Knowledge of crisis intervention techniques and ability to address conflict, respond quickly and safely in crises, and provide a settling influence.
Strong interpersonal skills, including approachability, active listening, and respect for varied cultural backgrounds, behaviors, and lifestyle choices.
Willingness to advocate for all youth to be valued, supported, and housed regardless of abilities, barriers, or challenges.
Ability to maintain confidentiality and comply with mandated-reporting, duty-to-warn, HIPAA, and other confidentiality requirements.
Sensitivity to and respect for diversity and cultural issues across ethnicities and income levels.
Strong organizational skills, attention to detail, prioritization, and time management in a changing environment.
Well-developed verbal and written communication skills.
Proficiency with standard computer operating systems and ability to use Microsoft Office, online databases, and other required programs and websites.
Willingness and ability to work outside normal business hours, including holidays and weekends, as needed.
Willingness and ability to obtain CPR/First Aid certification.
Current, valid driver’s license and an acceptable driving record under CHA’s Drivers Acceptability Matrix.
Must pass federal, state, and local background investigations.

Nice To Haves

Bachelor’s degree in human services, social work, psychology, or a related field.
Experience working with adolescents or disadvantaged populations; life, volunteer, and internship experience will be considered.
Lived experience.
Familiarity with homeless systems and resources for housing, education, and employment, and methods of access.

Responsibilities

Understand, practice, and promote Covenant House Alaska’s vision, mission, and five principles.
Provide case management in multiple settings, coordinate services with other agencies, and make appropriate referrals within Covenant House Alaska and to community agencies.
Perform intakes and discharge planning according to Agency timelines.
Meet weekly with assigned youth to collaborate on Success Plans, support goal attainment, and revise plans as needed.
Maintain youth Success Plans, case-management records, and other required data in accordance with Agency data-quality standards.
Ensure each youth completes a Coordinated Entry Assessment and keep assessment information current.
Enter data into required systems, including ETO, AKHMIS, and grant-related databases.
Conduct trafficking screenings using Quick Youth Indicators for Trafficking and assist youth with safety planning; coordinate with criminal justice and youth protection systems as required by law or requested by youth.
Complete Social Emotional Wellbeing, Resiliency, and other identified assessments.
Participate in internal and external collaborative meetings to advocate for youth, including Coordinated Entry meetings, child welfare team decision meetings, multidisciplinary team meetings, and case conferences.
Engage youth in appropriate educational, vocational, and life-skills programming.
Maintain professional relationships with the public, other agencies, and youth’s families, and develop knowledge of and connections to community resources.
Use Agency vehicles to transport clients to appointments and agencies as needed.
Support program operations, including ensuring youth safety; answering phones and doors; attending team, shift-change, and staff meetings; helping residents move and store belongings; preparing rooms; and inspecting and helping maintain rooms and common areas.
Provide crisis de-escalation and intervention as necessary.
Fill in at service stations as requested, including the front desk, residential section, and Community Center.
Maintain high ethical standards, demonstrate commitment to the job and Agency, and communicate consistently with leadership and Success Team members.
Perform other duties as assigned.