Brand Manager
About The Position
Stanton Optical calls its store managers Brand Managers because they are empowered to manage all aspects of the business within their store. The Brand Manager serves as an organizational brand ambassador, building, guiding, and inspiring a high-performing team in a fast-paced, collaborative environment while preparing for further career opportunities. This role leads talent acquisition and development, monitors store performance, partners with clinical services and central support teams, and supports accurate and timely delivery of eyewear. The Brand Manager also performs basic optical lab work and ensures brand standards and delivery commitments are maintained.
Requirements
- An associate degree or two years of store management experience.
- Demonstrated leadership ability with at least three years of experience in a fast-paced retail environment.
- Ability to communicate effectively with a diverse group of people.
- Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
- Knowledge of talent acquisition, talent development, and HR processes.
- Schedule flexibility; work hours are determined by business needs.
- Knowledge of MS Word, Google Docs, or similar tools.
- Willingness to earn the required certification within the first year of employment.
Nice To Haves
- Valid ABO/NCLE Certification, as required by state law, is preferred.
- Optical experience is a plus.
Responsibilities
- Lead store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and maintaining development plans for associates.
- Build strong partnerships with Clinical Services.
- Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
- Communicate effectively and build strong partnerships with the Support Center and Human Resources.
- Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
- Ensure customer orders are delivered accurately and on time.
- Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
- Track delivery commitments to patients, including Now Service and Ready When Promised, to ensure 100% compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life and short-term disability coverage.
- Free eyeglasses: two pairs each year with no dollar limit.
- Identity theft protection and pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on products.
- Competitive variable compensation opportunities and commission on sales.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
