Brand Experience Associate, Boston Seaport (Full-Time)
Mack Weldon
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Posted:
May 18, 2023
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Onsite
About the position
We are seeking Brand Experience Associates to join our retail team in Boston Seaport. As a Mack Weldon brand ambassador, you will educate customers on our brand story and guide them through our retail experience. The ideal candidate has at least 6 months of retail experience, possesses knowledge of fashion trends, and is flexible with working varied shifts. Our company values diversity, ethical partnerships, and long-term planning. We offer a generous clothing stipend, employee assistance program, and paid time off.
Responsibilities
- Be a Mack Weldon brand ambassador and deliver exceptional customer service throughout the customer journey. Responsible for achieving individual sales, KPI and profitability goals.
- Communicate the Mack Weldon brand story and philosophy to our customers
- Demonstrate and maintain exceptional product knowledge. Maintain knowledge on competitors to support building sales and customer relationships.
- Continuously deliver an above and beyond and individualized customer experience for all guests
- Complete daily operational tasks to maintain store replenishment, cleanliness, and visual standards in front of house and back of house. Assist with visual merchandising changes. Processes shipments as needed.
- Develop and maintain customer relationships through personal clienteling strategies
- Upholds all loss prevention awareness protocol
- Support management team in projects and initiatives as needed
- Strive to improve the store experience by making suggestions to management team
- Work collaboratively with all team members to foster an environment of trust and a positive store team culture
Requirements
- Minimum 6 months working in retail; outlet experience ideal but not required
- Experience in a fast-paced retail store environment
- Possesses current knowledge of fashion trends and competition in the Outlet marketplace
- Must be flexible with working varied shifts including nights, weekends, and holidays
- Ability to carry boxes 25-30lbs for stock transfers
- Can bend, reach, lift and move stock and products