Brand Ambassador (Part Time)

Midmark Corporation • Versailles, OH

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About The Position

A Hotel Brand Ambassador is the first point of contact for hotel customers. The role oversees guest check-in, provides directions to rooms, and informs guests about available hotel amenities. The Brand Ambassador may also communicate with guests by phone and handle problems with their hotel rooms. Availability to work weekends, nights, and holidays is required.

The position performs front-desk and general office tasks, communicates with guests to understand their needs, resolves complaints, and bills guests for their stays and services. This role has no supervisory responsibilities.

Requirements

• High school diploma with 2 years of experience, or an equivalent combination of education and experience.
• Basic computer skills to execute daily tasks.
• Strong verbal and nonverbal communication skills.
• Excellent conversational skills and a pleasant, professional personality.
• Quick problem-solving ability.
• Availability to work weekends, nights, and holidays.

Responsibilities

• Check in customers using computer programs and equipment, and provide directions to their rooms.
• Inform customers about on-site amenities and relevant information needed to use them.
• Handle and resolve guest complaints.
• Invoice and bill guests for their stays and services used.
• Communicate with guests to understand their individual needs and provide the best service possible.
• Perform general office duties, including filing, copying, answering telephones, and handling routine correspondence.
• Perform other duties as assigned and respond to guest requests as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED