Part Time Brand Ambassador (New Center Opening!)

Lucid Motors•Highland Park, IL

6d•Onsite

About The Position

Lucid is hiring a part-time Brand Ambassador for its new Highland Park Studio at 1200 Old Skokie Valley Road, Highland Park, Illinois. The studio is planned to open in early February 2027. The Brand Ambassador is the first point of engagement for studio guests and helps deliver an outstanding customer journey while building the Lucid brand and supporting the future of sustainable transportation. This role is scheduled for 20–25 hours per week, with flexible availability needed for evenings, weekends, holidays, and extended holiday mall hours. The position includes welcoming guests, understanding their needs, providing information about Lucid vehicles and services, capturing leads, and supporting sales and studio operations. Compensation is $21 per hour.

Requirements

Exceptional people skills and communication ability.
Ability to deliver an outstanding customer journey for guests entering the Studio.
Experience in a customer-facing industry such as food service, retail, or hospitality.
Patience and professionalism.
Comfort operating in an ambiguous retail environment.
Passion for the electric vehicle industry and building the Lucid brand.
Flexible availability, including extended holiday mall hours, holidays, and weekends.
At least 18 years old.
High school diploma or GED.
Authorized to work in the United States; visa sponsorship is not available.
Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.
Ability to obtain appropriate state DMV licensing, where applicable.
Successful completion of a drug test and background check, where permitted by law, as a condition of employment.

Nice To Haves

Prior experience with a CRM tool such as Salesforce is highly preferred.

Responsibilities

Welcome studio guests, resolve general inquiries, and schedule test drives.
Capture customer leads and accurately enter customer interactions and outreach information in the CRM.
Ask questions to understand customers’ budgets, preferences, and timelines.
Listen to customer needs, recommend suitable vehicles, and collect required customer information.
Refer high-potential leads to Sales Specialists and direct guests to the most appropriate point of contact.
Develop deep knowledge of the Lucid brand, vehicles, and services.
Explain vehicle features, specifications, and pricing to stimulate customer consideration.
Provide backend operational support, including helping complete order paperwork and clarifying order and vehicle status.
Replenish food and beverages from existing inventory and report maintenance requests.
Support the Studio Manager in carrying out the Retail Operations playbook, including opening and closing checklists.
Ensure test-drive and showcase vehicles are ready, including cleaning and charging them.
Assist with daily studio operations as needed.