Brand (Account) Associate (Contract)

Creator Match

About The Position

Creator Match is seeking a Brand (Account) Associate to support execution of client-facing account management responsibilities across assigned brand partners. Working directly with Account Managers, the Associate ensures that client communication, onboarding, campaign documentation, reporting, and follow-up activities are carried out accurately and consistently. The Account Manager retains accountability for client relationships, campaign strategy, account health, and overall client success; the Associate is the primary execution partner who turns account priorities and decisions into completed actions. The Associate supports clients throughout the campaign lifecycle, from onboarding and kickoff through execution, reporting, and wrap-up. The role manages client-side administrative and communication workflows, prepares campaign materials, coordinates feedback, maintains account documentation, and supports recurring client updates. The Associate independently executes assigned client-facing responsibilities and escalates strategic, commercial, or relationship-sensitive decisions to the Account Manager. Creator Match is a lean, fast-moving creator marketing agency serving high-growth technology brands. Campaign demands may occasionally require extended hours, evening or weekend responsiveness, and adapting quickly as priorities change. The company values ownership, proactive communication, problem-solving, high-quality work, initiative, accountability, and continuous improvement. The hiring process may include an application and Loom video screening, HR interview, paid skills assessment, hiring manager interview, and leadership interview.

Responsibilities

Support day-to-day client communication across assigned accounts, including approved updates, follow-ups, reminders, and meeting recaps.
Track client questions, approvals, decisions, action items, timelines, and deliverables; identify communication gaps and escalate unresolved requests when needed.
Prepare and distribute client intake forms and onboarding materials; review responses for missing or incomplete information.
Prepare campaign kickoff agendas, presentation materials, and supporting documentation; attend kickoff meetings, capture decisions and action items, and send recaps.
Support development of campaign briefs, collect client feedback, coordinate approved revisions, and arrange product onboarding sessions and access requests.
Translate Account Manager direction into client-side tasks and follow-ups; track approvals, requests, dependencies, and potential delays affecting campaign progress.
Collect and consolidate client feedback on creator sourcing and content, confirm it is clear and actionable, and route it to creator-side teams.
Coordinate with internal teams to ensure client decisions and feedback are reflected in campaign execution and timeline changes are communicated.
Draft recurring client updates, including scheduled weekly communications, and prepare campaign updates and supporting reporting materials.
Build preliminary reporting documents using verified campaign data; support campaign wrap reports and post-campaign summaries.
Coordinate with Account Coordinators to obtain accurate campaign and performance information; identify incomplete or inconsistent information before client-facing distribution.
Maintain organized account notes, communication records, client preferences, decisions, feedback, campaign learnings, and follow-up items.
Support Account Managers in maintaining responsive client relationships, preparing for check-ins and account reviews, tracking requests, and ensuring follow-ups are completed.
Surface recurring feedback, concerns, process friction, dissatisfaction, or communication breakdowns and escalate promptly.
Support account continuity through accurate documentation and internal handoffs; help clients understand campaign progress and upcoming milestones.
Partner with Account Managers, Account Coordinators, Creator Marketing Managers, Creator Associates, leadership, and other internal teams to execute account priorities and communicate information to the appropriate owners.
Identify opportunities to improve onboarding, client communication, reporting, and account workflows; help develop standardized templates, processes, and best practices.
Participate in cross-functional initiatives and broader Client Success projects, and take on additional responsibilities as assigned based on business needs.