Account Support Specialist - Contract
About The Position
The Account Support Specialist, Contract Support (amika - Professional) is an integral part of the professional sales team, assisting account management with day-to-day tasks such as new item setup, asset creation, and data management. The role works closely with professional account management, customer service, and operations, and reports to the Director, North America Pro Distribution. The ideal candidate is highly organized, detail oriented, and interested in a long-term career in the professional beauty industry. The position is based in Brooklyn, New York, and candidates must be based in and have the right to work in the United States.
Requirements
- 1–2 years of experience in sales support or a sales support internship role.
- Genuine interest in a progressive career in the professional beauty industry.
- Excellent spoken and written communication and interpersonal skills.
- Strong time management and prioritization skills.
- Creative thinker with a solution-based mentality.
- High attention to detail to ensure data integrity.
- Proficiency in Microsoft Office and ability to quickly learn various tools and platforms.
- Ability to excel in a fast-paced environment.
- Must be based in Brooklyn, New York, and have the right to work in the United States.
Nice To Haves
- Knowledge of SAP or a comparable fulfillment system.
Responsibilities
- Support daily needs of distributor accounts in partnership with the distribution team.
- Partner with the North America professional field team to support calendar activations.
- Work with the Director of Distribution and field sales team on planning meeting deck creation and content.
- Own new item setup, promotional planning, and pre-order forms.
- Assist account management with compiling distributor reporting data.
- Create distributor-facing sales assets using PowerPoint and Adobe.
- Own item setup and the sales order process for distributor sampling campaigns.
- Partner with operations and customer service to create new kits and sets.
- Build and maintain client resource documentation for internal and external use.
- Attend weekly customer meetings.
- Own customer order forms, ensuring accurate SKU data and pricing.
- Maintain distributor resource folders in Box.
- Maintain updates to the distributor-owned sales resource platform.
- Assist sales and operations with an evolving order processing procedure.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
