Contract Administration Support Specialist

Southside Bank•Tyler, TX

1d•Onsite

About The Position

The Contract Administration Support Specialist supports the third-party vendor management program and provides administrative services for Corporate Services Administration, Executive Management, and other assigned financial functions. The role also provides backup support across the assigned department. Duties include administrative and secretarial support, data entry, customer service, document and records management, and assistance with contract preparation and administration. The position works with business units on customer contract activities to support proper contract acquisition and fulfillment in accordance with Bank policies, legal requirements, and customer specifications. The role requires maintaining confidentiality and complying with applicable laws, regulations, audit procedures, and the Bank’s Information Security Program. The position is based in an indoor office setting and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime may be needed, and minimal overnight travel—up to 10%—may be required by land or air.

Requirements

High school diploma.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write information and respond to questions from managers, clients, customers, and the general public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Proficiency with personal computers, including email, record-keeping, routine database activity, word processing, spreadsheets, and graphics.
Ability to prioritize, organize, and handle multiple projects simultaneously.
Ability to organize, file, and maintain data in a standard manner.
Manual dexterity sufficient to reach and handle items and work with fingers; ability to perceive attributes of objects and materials.
Ability to remain stationary for 90% of the time and occasionally move around the office.
Ability to operate a computer and office productivity equipment, including a calculator, copy machine, and telephone.
Ability to communicate frequently with others and exchange accurate information.
Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., and work overtime as needed.
Ability to undertake minimal overnight travel, up to 10%, by land and/or air.
Maintain confidentiality of sensitive Bank information and comply with applicable policies, procedures, laws, and regulations.

Responsibilities

Set up meetings, conferences, and conference calls; arrange and schedule appointments.
Greet and screen visitors and determine whether they should have access to specific individuals.
Provide telephone support and prepare responses to routine correspondence inquiries.
Open, sort, and distribute incoming correspondence, including faxes and email.
Assist with analytical work, data entry, and customer service for internal and external customers.
Obtain additional information as needed to complete reports on sensitive or special management communications.
Process correspondence, perform assigned management duties, and file and retrieve corporate documents, records, and reports.
Perform word processing and photocopying; retrieve documents; compile and maintain records and files; and prepare contracts using templates.
Assist with routine contract questions and problems and analyze contract terms and conditions.
Identify potential contract risks and support issue resolution.
Work with business units on customer contract activities to support proper contract acquisition and fulfillment in accordance with Bank policies, legal requirements, and customer specifications.
Maintain organized records of contract documentation and correspondence.
Provide enthusiastic, professional, and courteous service to customers and employees, supporting the Bank’s mission, CORE Values, and Blue Book culture guide.
Participate in team efforts to achieve departmental and company goals.
Follow Bank policies and procedures, comply with applicable audit procedures and laws and regulations, and protect sensitive Bank information.
Comply with safety policies, practices, and procedures and report unsafe activities to a supervisor or Human Resources.
Perform additional duties as assigned or directed.
Travel overnight by land and/or air as needed, up to 10%.