Branch Supervisor - Eau Claire South

Royal Credit Union • Eau Claire, WI

8d

About The Position

The Branch Supervisor leads an engaged, high-performing team focused on improving Members’ financial wellness and assists the Branch Manager II with the overall operation of one or more branch locations. The role helps ensure the branch or assigned department meets organizational, financial, operational, service, and growth goals, and oversees some Teller and/or Member Account Representative (MAR) operations.

The Branch Supervisor supervises, mentors, and works at other designated offices and locations as directed, and acts as the overall branch leader when the Branch Manager is absent. The position also assists with managing office channels, team members, service-level agreements, and ongoing change, while leading and supporting Net Promoter Score (NPS) initiatives.

The role is full-time, approximately 40 hours per week. Hours and shifts vary between 9:45 a.m. and 6:15 p.m. Monday through Friday, with additional hours as needed. Before beginning a normal schedule, new team members attend Foundation Training at the Corporate Center in Eau Claire, Wisconsin, from 9:00 a.m. to 4:30 p.m. on Monday and Tuesday during their first week. Out-of-town learners are reimbursed for travel and lodging costs related to this training.

Requirements

• High school diploma or equivalent.
• Two years of experience working in financial services, including a minimum of one year of combined experience working with new accounts, loans, and loan processing, or equivalent loan-related experience.
• One year of leadership experience or equivalent leadership training.
• Must be bondable upon hire.
• Valid driver’s license and insured vehicle.
• Must obtain a Notary Seal.
• Strong leadership and coaching abilities, including fostering team engagement and development through ongoing feedback.
• Proficiency with digital solutions and technology devices such as tablets, smartphones, PCs, and laptops, and basic understanding of Microsoft Office products.
• Exceptional communication skills, including building rapport, engaging confidently with Members, and providing clear, supportive guidance to team members.
• Business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement.
• Ability to adapt to changing circumstances, demonstrate resilience, and motivate others to embrace challenges and opportunities.

Nice To Haves

• Associate degree in Business, Accounting, or Finance.
• Prior supervisory experience.
• Previous Royal Credit Union experience.
• FiCEP Certification (CUNA Financial Counseling Certification Program) or another approved financial counseling certification.

Responsibilities

• Assist the Branch Manager II with the overall operation of one or more branch locations.
• Help ensure the branch or assigned department meets organizational, financial, operational, service, and growth goals.
• Oversee some functions of Teller and/or Member Account Representative (MAR) operations.
• Supervise, mentor, and work at other designated offices and locations as directed.
• Act as the overall branch leader in the absence of the Branch Manager.
• Assist in managing all office channels, team members, service-level agreements, and ongoing change.
• Lead and support Net Promoter Score (NPS) initiatives throughout the office.
• Develop and provide ongoing feedback to team members, supporting an engaged, high-performing team.
• Drive branch growth and support continuous improvement initiatives.

Benefits

• Medical, dental, and vision insurance plans.
• 5% 401(k) employer match.
• Paid family and sick leave.
• Vacation and sick time accruals.
• Childcare reimbursement.
• Tuition and student loan debt assistance.
• Pet insurance.
• Out-of-town Foundation Training learners are reimbursed for related travel and lodging costs.
• Training and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED