Branch Supervisor - Eau Claire South

Royal Credit Union•Eau Claire, WI

8d•Onsite

About The Position

The Branch Supervisor is a leader committed to maintaining an engaged, high-performing team dedicated to improving Members’ financial wellness. The role assists the Branch Manager II with the overall operation of one or more branch locations and helps ensure the branch and/or designated department meets organizational, financial, operational, service, and growth goals. The supervisor oversees some Teller and/or Member Account Representative (MAR) operations, supervises and mentors team members, and may work at other designated offices and locations as directed. The role serves as the overall branch leader when the Branch Manager is absent and supports management of office channels, team members, SLA agreements, ongoing change, and Net Promoter Score (NPS) initiatives. The position is based at the Eau Claire South office. It is full-time, approximately 40 hours per week, with hours and shifts varying between 9:45 a.m. and 6:15 p.m. Monday through Friday, plus additional hours as needed. New team members attend Foundation Training at the Corporate Center in Eau Claire, Wisconsin, from 9:00 a.m. to 4:30 p.m. on Monday and Tuesday during their first week. Out-of-town learners are reimbursed for travel and lodging costs related to training.

Requirements

High school diploma or equivalent.
Two years of experience working in financial services, including at least one year of combined experience working with new accounts, loans, and loan processing, or equivalent loan-related experience.
One year of leadership experience or equivalent leadership training.
Must be bondable upon hire.
Valid driver’s license and an insured vehicle.
Must obtain a Notary Seal.
Strong leadership and coaching abilities, including fostering team engagement and development through ongoing feedback.
Proficiency with digital solutions and technology devices, including tablets, smartphones, PCs, and laptops, and a basic understanding of Microsoft Office products.
Exceptional communication skills, including building rapport, engaging confidently with Members, and providing clear, supportive guidance to team members.
Business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement initiatives.
Ability to adapt quickly to changing circumstances, demonstrate resilience, and motivate others to embrace challenges and opportunities.

Nice To Haves

Associate’s degree in Business, Accounting, or Finance.
Prior supervisory experience.
Previous Royal Credit Union experience.
FiCEP Certification (CUNA Financial Counseling Certification Program) or another approved financial counseling certification.

Responsibilities

Assist the Branch Manager II with the overall operation of one or more branch locations.
Help ensure the branch and/or designated department meets organizational, financial, operational, service, and growth goals.
Oversee some functions of branch Teller and/or Member Account Representative (MAR) operations.
Supervise, mentor, and work at other designated offices and locations as directed.
Act as the overall branch leader in the absence of the Branch Manager.
Assist in managing all office channels and provide leadership in managing team members, SLA agreements, and ongoing change.
Lead and support Net Promoter Score (NPS) initiatives throughout the office.
Develop and support an engaged, high-performing team focused on Members’ financial wellness.

Benefits

Comprehensive medical insurance.
Dental insurance.
Vision insurance.
5% 401(k) employer match.
Paid family and sick leave.
Vacation and sick time accruals.
Childcare reimbursement.
Tuition and student loan debt assistance.
Pet insurance.
Out-of-town learners attending Foundation Training are reimbursed for related travel and lodging costs.
Training and advancement opportunities.