Tilton Branch Specialist

GRANITE STATE CREDIT UNION•Philadelphia, PA

6d•Onsite

About The Position

Granite State Credit Union is seeking a Branch Specialist (Member Service Representative) to provide friendly, accurate service to members while cross-selling products and services. The role is based at the Tilton branch in Tilton, New Hampshire, and is an entry-level, full-time position with a day shift. Starting pay is $20.00 per hour, depending on banking experience. Branch Specialists support teller operations, member service, lending, sales, and branch goals. They identify member needs, offer appropriate financial solutions, and help deepen members’ relationships with the credit union. The position also involves resolving account questions, supporting other branches and departments, and participating in after-hours call nights, community events, and networking. GSCU describes its workplace as supportive and offers employee appreciation programs, wellness events, and other benefits to eligible employees.

Requirements

Dependability and flexibility.
Ability to work independently to seek sales opportunities.
Excellent attention to detail and follow-through.
Excellent interpersonal, telephone, and writing skills.
Friendly, positive attitude.
Strong organizational skills and overall efficiency.
Ability to multitask in a fast-paced, team environment and balance sales growth with operational expectations.
Proficiency in Microsoft Office products such as Word and Excel.

Responsibilities

Process teller transactions, including deposits, withdrawals, member loan payments, and other transactions.
Provide member service and cross-sell GSCU products and services to existing and potential members by identifying and acting on sales opportunities.
Identify member needs and offer solutions that deepen financial relationships with Granite State Credit Union.
Help the team reach branch goals and increase branch business, including participation in team challenges and competitions.
Accept consumer and real estate loan applications, prepare loan documents, and handle member loan closings.
Research and resolve member account questions and issues.
Assist with after-hours call nights, community events, and networking.
Provide coverage to other branches and departments.
Perform other duties as assigned.