Branch Specialist Technical Support

Sherwin-Williams • Meridian, ID

10d

About The Position

The Branch Specialist Technical Support role supports customers and sales representatives with technical product needs, service issues, product application, and paint-related equipment. The specialist helps customers prepare paint specifications, troubleshoot product and spray-equipment problems, understand product changes, manage inventory, and resolve product complaints. The role also supports sales presentations, coordinates technical-service matters, and keeps customer issue records for follow-up.

The position includes maintaining the branch facility to Sherwin-Williams standards, following safety and loss-prevention procedures, and handling hazardous materials and waste appropriately. Additional work may include operating material-handling, color-matching, tinting, mixing, and laboratory-testing equipment; assisting with inventory, color blending, warehouse, and delivery work; and performing other assigned duties.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Must be able to tolerate non-toxic paint odors and wear a respirator as required.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• Valid, unrestricted driver’s license.
• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.
• Experience with chemical coatings products and customers.

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications for product applications.
• Troubleshoot online technical problems, including correcting batches and product formulations.
• Advise customers of product-line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using the intermix system.
• Assist customers with product inventory control and reordering.
• Train customers on product knowledge and application methods.
• Evaluate product complaints and determine the best way to resolve them.
• Prepare samples, panels, and other materials for sales representative presentations.
• Coordinate technical service issues among the branch, sales representatives, and product service room.
• Maintain customer technical service issue files for follow-up.
• Maintain the facility to Sherwin-Williams standards through proper maintenance, repair, and housekeeping.
• Identify facility problems and make recommendations.
• Follow designated loss-prevention, security, and safety practices, and correct or report non-compliance with procedures and policies.
• Properly handle, store, label, clean up spills, dispose of, and complete paperwork associated with hazardous materials and waste.
• Troubleshoot and resolve customer problems with spray equipment.
• Document and refer potential wholesale leads to the appropriate sales representative.
• Operate material-handling, color-matching, tinting, mixing, and laboratory-testing equipment as required and safely.
• Assist with physical inventory.
• Assist with color blending, warehouse, and delivery responsibilities as needed.
• Perform other duties as assigned.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and commuting. Specific eligibility and offerings are referenced at the company benefits website.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed