Branch Sales Manager

First Citizens Bank•Reno, NV

About The Position

At First Citizens Bank, the Branch Sales Manager manages sales efforts and associates in a boutique business branch, oversees office operations with support from an operations specialist, and focuses primarily on outbound calls to generate new business. The manager may occasionally partner with a business or commercial banker to provide expertise on business deposits and related services. The role includes managing team performance and personnel functions, achieving individual and team sales and relationship goals, building customer and referral relationships, and ensuring service quality and operational compliance. The position also involves representing the bank at community events when appropriate and performing general office management duties.

Requirements

Bachelor’s degree and 2 years of experience in sales, customer service, lending, or financial services sales, including supervisory experience; or a high school diploma or GED and 8 years of experience in those fields, including supervisory experience.
Valid driver’s license; the position requires frequent driving to other offices and bank customers, and a bank car is not provided.
Application of a structured sales process.
Ability to provide financial guidance and expertise.
Financial literacy and financial analysis skills.
Knowledge of business banking products and services.
Business development skills.
Networking skills and ability to build centers of influence.

Nice To Haves

Understanding of retail banking products and services.
Ability to identify, think through, and solve problems accurately and efficiently.
Treasury management knowledge.

Responsibilities

Manage team performance and personnel functions, maintain operational soundness, and execute plans that deliver customer value and meet the bank’s financial expectations.
Set role expectations and accountability, and provide one-on-one feedback and coaching to support associate development and results.
Leverage the expertise of bank partners and other managers.
Achieve assigned individual and/or team financial, production, and relationship goals.
Engage customers, prospects, and referral sources through proactive outreach and apply sales practices that create value for customers and the bank.
Represent the bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
Plan and prepare customer conversations, providing relevant financial guidance to support informed decisions.
Build collaborative partnerships with customers, prospects, and colleagues; uncover sales and referral opportunities; listen to customer needs; and take prompt action to address them.
Seek coaching, support bank initiatives, and use tools to optimize performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines and perform assigned general office management duties.
For roles that take deposits, ensure transaction accuracy and operational efficiency.
Occasionally partner with business or commercial bankers to provide expertise on business deposits and related services.