Branch Sales Manager

Quarterback Transportation•Orlando, FL

10d

About The Position

The Branch Sales Manager at Quarterback Transportation develops and leads a high-performing sales team, drives revenue growth across over-the-road, intermodal, warehouse, air, and ocean services, and oversees the daily operation of the Orlando branch. The role reports to the Executive Vice President and is responsible for executing sales strategy, managing enterprise accounts, optimizing margins, coordinating staff and branch operations, maintaining local administrative compliance, and ensuring an exceptional customer experience. The manager coaches and develops Account Managers, oversees RFPs and pricing strategies, maintains a strong CRM pipeline, and collaborates with operations to meet customer expectations and achieve branch sales targets. The role includes launching Quarterback Transportation’s first Orlando-area branch, initially working remotely and transitioning the team to a hybrid or in-office environment as the branch is established. The position is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m., and is based in Orlando, Florida.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of management experience leading a team of sales professionals.
Background in inside sales or account management.
Proven ability to hire, coach, and retain sales talent.
Strong understanding of North American transportation markets, carrier networks, and pricing dynamics.
Experience meeting organizational sales targets through effective planning.
Ability to develop and execute sales strategies to achieve and exceed targets.
Excellent communication, presentation, and negotiation skills.
Entrepreneurial mindset and ability to work with ambiguity and build structure.

Nice To Haves

Experience launching or scaling a new market, territory, or branch.
Experience in freight brokerage or 3PL environments.

Responsibilities

Execute sales strategy to grow over-the-road, rail, intermodal, warehouse, air, and ocean revenue.
Develop a presence in the Orlando market through client visits, networking, and industry events.
Identify high-potential verticals and enterprise targets, accounting for seasonal trends.
Build and maintain relationships with key decision makers.
Partner with operations to align pricing, service, and capacity with customer expectations.
Build, lead, mentor, and develop a team of Account Managers.
Set performance expectations, KPIs, and activity standards for calls, meetings, opportunities, and pipeline.
Coach the team on prospecting, deal strategy, objection handling, negotiations, and account management.
Recruit, onboard, and train sales team members in established best practices.
Develop and manage enterprise accounts to support retention and revenue growth.
Lead customer QBRs focused on performance and growth opportunities.
Work with operations to resolve escalations, service issues, and claims while protecting customer relationships.
Maintain a detailed understanding of customers’ supply chains, networks, and KPIs.
Oversee team RFPs, mini-bids, and spot-pricing strategies.
Negotiate pricing and contract terms to achieve target gross margins while remaining competitive.
Monitor lane performance, volume trends, and profitability, and implement corrective actions as needed.
Ensure the team maintains a healthy CRM pipeline.
Track and analyze sales performance metrics, including RFPs, conversion rates, and margins.
Work with leadership to improve sales processes, tools, and playbooks.
Monitor market trends, capacity conditions, and competitor activity in freight brokerage.
Lead the launch of the first Orlando-area branch, contributing to office selection, setup, and market-entry strategy.
Build the Orlando market presence through pipeline development, local networking, and brand visibility.
Initially operate remotely and transition the team to a hybrid or in-office environment as the branch is established.
Oversee daily branch operations and ensure the office operates efficiently, professionally, and in alignment with company standards.
Coordinate local staffing needs, schedules, coverage, onboarding support, and workplace expectations for on-site employees.
Maintain branch readiness, including supplies, equipment, technology, facility upkeep, safety standards, and vendor or landlord coordination.
Serve as the on-site escalation point for customer, carrier, staff, facility, and operational issues, partnering with leadership and operations to resolve concerns.
Monitor branch administrative processes, expenses, compliance requirements, and reporting, and provide updates to leadership.