Branch Sales Manager

TruGreen•Lowell, AR

3d•Onsite

About The Position

Experienced and results-driven Branch Sales Managers lead and enhance all sales activities within their assigned TruGreen branch(es). The role leads the staffing and development of a high-performance sales team to increase sales volume, maximize profits, and uphold TruGreen’s Commitment. It involves developing strategic plans to expand the customer base within the local marketing area. The position develops branch-level sales plans and forecasts, oversees marketing program execution and lead generation, supports sales closures, and addresses customer complaints and cancellation requests. It also manages sales workflows and performance standards, trains sales personnel, and leads recruiting, staffing, performance evaluation, and disciplinary processes. The role requires travel to all door-to-door routes within the market and requires the employee to be physically located in the United States while performing the job. The work environment has low-to-moderate noise and minimal adverse conditions. English fluency in speaking, reading, and writing is required.

Requirements

Bachelor’s degree or 2–3 years of related experience in the lawn/horticulture agronomic field, or an equivalent combination of education and experience.
Proven experience in sales.
Strong leadership and team-management skills, including the ability to drive sales teams.
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving skills.
Proficiency with sales analytics and CRM tools.
Demonstrated knowledge of the organization, products, and/or services.
Strong understanding of customer and market dynamics and requirements.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions from groups, customers, and the general public.
Ability to define customer problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret written, oral, diagram, or schedule instructions.
Attention to detail, organizational skills, adaptability, and flexibility.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to speak, read, and write fluently in English.
Must be physically located in the United States while performing the job.
Must meet the physical demands of the role, with reasonable accommodations available for individuals with disabilities.
TruGreen performs pre-employment testing.

Responsibilities

Develop comprehensive branch-level sales plans and forecasts, and control sales outcomes to meet objectives within budgetary constraints.
Collaborate in executing door-to-door, direct mail, inside, and outside marketing programs to grow profits and expand services; share local market insights and customer feedback with the Marketing team.
Compile lists of potential customers and generate leads from direct mail campaigns, advertisements, community events, trade shows, business seminars, and other sources; support closing sales as needed.
Address customer complaints related to sales and service, and analyze and manage new-sale cancellation requests to retain customers.
Organize and conduct ongoing sales-personnel training in customer service, effective selling techniques, and safety policies and procedures.
Establish and oversee work procedures and schedules, facilitate workflow, and monitor and report team-member sales performance hourly, daily, and weekly.
Develop, implement, and maintain performance standards, measurements, and corrective strategies to achieve approved plans and objectives.
Lead recruiting, interviewing, and staffing of 10 or more peak representatives; evaluate staff performance, make salary recommendations, and enforce disciplinary actions in accordance with company policies.
Travel to all door-to-door routes within the market.