Branch Sales Manager

TruGreen•Allentown, PA

About The Position

The Branch Sales Manager leads and enhances sales activities within assigned TruGreen branch(es), staffing and guiding a high-performance sales team to increase sales volume, maximize profits, and uphold TruGreen’s Commitment. The role develops strategic plans to expand the customer base within the local marketing area and oversees sales planning, marketing execution, lead generation, customer satisfaction, team training, workflow, performance standards, and staffing. The position also supports closing sales as needed and requires travel to all door-to-door routes within the market. The role requires a bachelor’s degree or 2–3 years of related experience in the lawn/horticulture agronomic field, or an equivalent combination of education and experience. Candidates must have proven sales experience, leadership and team-management skills, strong communication and interpersonal abilities, strategic thinking and problem-solving skills, and proficiency with sales analytics and CRM tools. Fluency in spoken and written English and physical location in the United States while working are required. The position regularly involves sitting, standing, walking, using hands and arms, speaking, hearing, and close-vision tasks. It occasionally involves lifting or moving up to 25 pounds and stooping, kneeling, crouching, or crawling. The work environment has low to moderate noise and minimal adverse conditions.

Requirements

Bachelor’s degree or 2–3 years of related experience in the lawn/horticulture agronomic field, or an equivalent combination of education and experience.
Proven experience in sales.
Strong leadership and team-management skills.
Excellent communication and interpersonal abilities.
Strategic thinking and problem-solving skills.
Proficiency using sales analytics and CRM tools.
Demonstrated knowledge of the organization, products, and/or services.
Strong understanding of customer and market dynamics and requirements.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions from groups, customers, and the public.
Ability to define customer problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.
Attention to detail, organizational skills, adaptability, and flexibility.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to speak, read, and write fluently in English.
Must be physically located in the United States while performing the job.
Must be able to meet the described physical demands, with reasonable accommodations available where applicable.

Responsibilities

Develop branch-level sales plans and forecasts, and monitor sales outcomes to meet objectives within budget.
Collaborate on marketing programs, including door-to-door, direct mail, inside, and outside marketing; share local market insights and customer feedback with the marketing team.
Compile potential-customer lists and generate sales leads from campaigns, advertisements, events, trade shows, seminars, and other sources; support closing sales as needed.
Address customer complaints related to sales and service, and analyze and manage new-sale cancellation requests to help retain customers.
Organize and conduct ongoing sales personnel training on customer service, selling techniques, and safety policies and procedures.
Establish and oversee work procedures and schedules, facilitate workflow, and monitor and report team members’ hourly, daily, and weekly sales performance.
Develop and maintain performance standards, measurements, and corrective strategies to achieve approved plans and objectives.
Recruit, interview, and staff 10 or more peak representatives; evaluate staff performance, recommend salaries, and enforce disciplinary actions in accordance with company policies.
Travel to all door-to-door routes within the market.