Branch Sales Manager

Purpose Financial•Laurel, MD

1d•Onsite

About The Position

The Branch Sales Manager (BSM) is responsible for the effective operation and continued growth of an assigned branch, with direction from the DDO. This performance-based role is measured by branch results and focuses on increasing performance, productivity, and profitability. The BSM ensures branch team members are trained in procedures, policies, products, and programs, and promotes employee engagement, teamwork, and job satisfaction through coaching and development. The role combines operations, sales, marketing, leadership, customer experience, compliance, and training. The BSM manages financial goals, uses analytics to identify opportunities to improve the branch’s financial position, maintains company standards, and ensures compliance with applicable laws and company policies. The BSM also builds relationships with customers, supports marketing efforts, manages delinquent-account casework, and collaborates with the Division Director and other company teams.

Requirements

High school diploma or equivalent required.
Two years of prior management experience preferred; equivalent operational and/or leadership experience may be considered in lieu of requirements.
Two years of leadership experience, including sales leadership.
Working knowledge of profit and loss, sales, collections, and cost-controlling measures.
Management experience with exemplary results resolving customer and operational issues and successfully managing P&L.
Ability to coach and develop others.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all levels of the organization, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except in Alabama where the minimum age is 19.
Must be eligible to work in the USA and successfully complete post-offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check.
Regular and punctual attendance is required.
Must be able to meet the role’s physical requirements, including extended periods of standing or sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, typing, housekeeping and cleaning, and frequent lifting of less than 10 pounds and occasional lifting of up to 20 pounds.
Must be able to travel and be physically present at work locations and have access during the workday to insured, reliable transportation.

Nice To Haves

Some college preferred.
Bilingual Spanish is a plus.

Responsibilities

Communicate the Company’s vision, strategies, division goals, and objectives to branch team members.
Manage financial goals and use analytics to identify opportunities to improve the branch’s financial position and profitability.
Review branch operations to identify opportunities to increase profit margin and improve performance.
Train and guide team members in operations and sales leadership in conjunction with the Division Director.
Ensure team members are trained in banking, collections, audits, company policies, procedures, products, and programs.
Ensure compliance with federal, state, and local laws, company policies, and best practices; collaborate with the DDO and Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train others in competitive market analysis, and develop strategies to increase market share and active customer accounts.
Coordinate ongoing branch marketing campaigns with the DDO, Field Marketing Manager, and Corporate Marketing.
Recruit, coach, evaluate, train, and develop branch team members to achieve objectives.
Lead the team in sales, coaching, development, branch profitability, and growth.
Collaborate with the Division Director to build a healthy, strong, future-facing branch.
Build relationships with current and prospective customers in person, in the market, and over the phone.
Monitor and measure customer satisfaction, and take the lead on case management for delinquent accounts.
Teach and validate understanding of Customer Choice - One Company/One Customer and the omnichannel experience.
Instruct branch staff on company procedures, policies, practices, and computer systems.
Assist the DDO with implementing new or changed procedures, policies, products, or programs.
Lead by example in a hands-on and approachable manner, and develop branch capabilities to meet branch, division, and Company objectives.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.
Maintain regular and punctual attendance; schedules may change to accommodate business needs, and overtime may be required.