Branch Sales Manager

Purpose Financial•Laurel, MS

About The Position

The Branch Sales Manager (BSM) is accountable for branch performance and, with direction from the DDO, the effective operation and continued growth of the branch. The BSM improves performance, productivity, and profitability while promoting employee engagement, teamwork, and job satisfaction through coaching and development. The role requires a passion for sales, marketing, and training. The BSM communicates company vision and goals, manages financial objectives, uses analytics to identify opportunities, and maintains operational standards. The manager leads marketing efforts, builds customer relationships, monitors customer satisfaction, and oversees case management for delinquent accounts. They recruit, coach, evaluate, and develop branch employees, and ensure that the team is trained on company procedures, products, programs, policies, and systems. The position works with the DDO, Division Director, Field Marketing Manager, Corporate Marketing, and Operational Quality Specialists to support branch growth, training, marketing, and compliance with applicable laws and company policies. The role involves travel within the division for marketing, collections, staffing, special events, and banking responsibilities, and requires access to insured, reliable transportation.

Requirements

High school diploma or equivalent.
Working knowledge of P&L, sales, collections, and cost-controlling measures.
Ability to coach and develop others and to solve customer and operational issues.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
Ability to develop and maintain business relationships at all levels, internally and externally.
Strong working knowledge of Microsoft Word and Excel.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, or 19 in Alabama; eligible to work in the USA; and able to complete required post-offer screens, including a criminal background check, MVR, any credit check required by state law, and reference check.
Regular and punctual attendance is required; schedules may change to meet business needs, and overtime may be required.
Ability to meet the listed physical requirements, including extended standing or sitting, walking, bending, squatting, kneeling, pushing or pulling, reaching, twisting, lifting, driving, typing, travel, and housekeeping and cleaning tasks.

Nice To Haves

Bilingual Spanish.
Some college.
Two years of prior management experience; equivalent operational and/or leadership experience may be considered.
Two years of leadership experience, including sales leadership.

Responsibilities

Communicate the Company’s vision and strategies to team members and establish and communicate division goals and objectives.
Manage financial goals, use analytics to identify improvement opportunities, and review branch operations for ways to increase profit margin.
Provide operational and sales leadership training, and ensure team members follow procedures for banking, collections, audits, and other company policies and standards.
Ensure compliance with federal, state, and local laws and company policies, working with the DDO and Operational Quality Specialists to identify and mitigate compliance risks.
Delegate tasks and responsibilities to appropriate team members.
Maintain branch appearance standards and maintenance requirements.
Conduct and train competitive market analysis, develop strategies to increase market share and active customer accounts, and support ongoing marketing campaigns.
Recruit, coach, evaluate, recognize, and develop branch team members to meet objectives.
Lead sales, coaching, team development, branch profitability, and growth efforts; collaborate with the Division Director to strengthen the branch.
Build relationships with current and prospective customers in person, in the market, and over the phone; monitor customer satisfaction and lead case management for delinquent accounts.
Train the branch on Customer Choice, the One Company/One Customer approach, and the omnichannel experience.
Instruct branch employees on company procedures, policies, practices, and computer systems.
Assist the DDO with implementing new or changed procedures, policies, products, or programs.
Lead by example in a hands-on and approachable manner.
Travel within the division for marketing, collections, staffing, special events, and banking responsibilities.