Branch Relationship Banker (Personal Banker) – Prescott Valley (AZ)
About The Position
National Bank of Arizona is seeking an experienced Branch Relationship Banker (Personal Banker) for its Prescott Valley branch. The role provides full-service banking to new and existing customers, with a primary focus on sales and service. It establishes and maintains strong customer relationships through personalized service tailored to each customer's financial needs. Duties may include opening or updating accounts, cash transactions, consumer or small business loan origination and closing, and resolving customer service issues. The banker also refers customers to other bank products, services, and resources, including commercial lending, and follows up with clients as needed. Other duties may be assigned. The schedule is Monday through Friday, 8:30 AM to 5:30 PM, for 40 hours per week. The hourly pay range is $18.00 to $21.00, depending on qualifications, skills, experience, and internal equity.
Requirements
- High school diploma or equivalent and at least 1 year of experience in sales, teller work, new accounts, loan processing, or other directly related experience; an equivalent combination of education and experience may qualify.
- Working knowledge of mathematical calculations and standard banking products, services, and transactions.
- Solid knowledge of retail products and services and basic knowledge of consumer lending applications.
- Proven customer service, interpersonal, and verbal and written communication skills.
- Effective selling, cross-selling, and referral skills.
- Solid mathematical, problem-solving, and negotiation skills.
- Strong relationship-building skills.
- Strong attention to detail and time-management skills.
- Proficiency in basic computer skills.
- Must register with the National Mortgage Licensing System (NMLS) under the terms of the S.A.F.E. Act.
Nice To Haves
- Previous experience in a financial sales representative-oriented role.
- Bilingual proficiency in English and Spanish.
Responsibilities
- Provide full-service banking to new and existing branch customers, focusing primarily on sales and service.
- Resolve client concerns directly or refer clients to an appropriate bank department or resource.
- Make appropriate referrals for other bank products and services, including commercial lending products.
- Follow up with clients as needed.
- Open or update accounts and, as applicable, process cash transactions and originate and close consumer or small business loans.
- Resolve customer service issues.
- Build, expand, and maintain customer relationships through personalized service focused on each customer's needs.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance starting on day one.
- Life and disability insurance.
- Paid parental leave and adoption assistance.
- Health savings, flexible spending, and dependent care accounts.
- Paid training and paid time off.
- 11 paid federal holidays.
- 401(k) plan with company match.
- Profit sharing.
- Competitive compensation based on work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
