Branch Operations Supervisor

Border States•Meadow Woods, FL

3d•Onsite

About The Position

The Branch Operations Supervisor leads and supervises the day-to-day functions of branch operations at the Orlando, Florida location. The role resolves SAP software issues; develops and reviews equipment-purchasing proposals; oversees inventory modifications; provides leadership during the annual inventory process; and supports branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and related functions. The supervisor also coordinates training and technology changes, supports customer service and customer-directed sales and marketing programs, and may oversee additional inventory activities and branch events. This position is part of Border States, an employee-owned electrical supply distributor serving the construction, industrial, and utility industries. The company describes its service standards as competent, accurate, responsive, and engaged. The role requires the ability to perform essential duties with or without reasonable accommodation. Employment may be contingent on pre-employment screenings, including a criminal background check and, where applicable, motor vehicle record checks and drug testing.

Requirements

A minimum two-year business or trade degree is preferred, or equivalent work experience.
Prior supervisory experience is preferred.
A minimum of two years of prior customer service or sales experience is preferred.
Excellent customer service skills, including being competent, accurate, responsive, and engaged.
Excellent interpersonal, written and verbal communication, and reading skills.
Ability to effectively plan and organize.
Ability to perform essential job duties and satisfy job requirements with or without reasonable accommodation.

Nice To Haves

Strong knowledge of electrical products and systems.
A minimum of three years of prior electrical distribution experience and technical ability to understand electrical systems.
Strong working knowledge of Windows PCs, Microsoft Office (Excel, Word, and PowerPoint), the internet, email, and SAP software.

Responsibilities

Serve as a point of contact for SAP training, system upgrade coordination, and branch change management, as appropriate.
Serve as the location’s Training Coordinator for SAP, PC, product, and policy and procedure training issues, as appropriate.
Develop and/or review proposals for purchasing equipment.
Coordinate computer, telephone, and equipment changes, upgrades, or problems with appropriate corporate staff.
Supervise inventory modifications using SAP reason codes.
Provide leadership during the location’s annual inventory process and with the Inventory committee.
Provide responsive, quality customer service.
Participate in coordination, analysis, and decision-making based on customer needs, pricing, products, competition, and problem resolution.
Work with Border States sales and/or marketing staff to provide internal leadership and support for customer-directed product, sales, and marketing programs.
Provide administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and related functions.
May oversee inventory cycle counting, inventory performance, bin management, return management, and root cause analysis of inventory discrepancies.
Assist with scheduling and coordination of product meetings, customer trade shows, and other branch events and meetings.
Approve inventory returns.
Be responsible for branch bill and donation payments within approved limits.
Coordinate with Customer Financial Services staff to resolve customer-billing problems resulting from pricing, shipping, delivery, or other credit errors.
Complete branch reporting as needed.
May facilitate new employee orientation and onboarding activities.
Review and approve credit invoices.
May handle facility maintenance.
Perform other duties as assigned by a supervisor or other designate.