Branch Operations Supervisor
About The Position
The Branch Operations Supervisor oversees all operations personnel and the facility’s maintenance, cleanliness, and operating condition. The role implements Company policies, procedures, and standards for health, safety, maintenance, operations, and regulatory compliance, and ensures that personnel, contractors, and visitors follow them. The supervisor compiles and maintains performance metrics for the facility and its personnel, applies Company policies and Mission/Vision/Values, and participates in Company training meetings as needed. The position manages inventory, operational performance, facility equipment, and personnel; supports customers and contractors; coordinates with Human Resources, Fleet, DOT, and Risk Management as needed; and maintains a flexible schedule that may include irregular hours, weekends, and holidays. Work takes place in office and warehouse conditions typical of distribution businesses.
Requirements
- High school diploma or GED, and two to four years of related experience and/or training, or an equivalent combination of education and experience.
- Valid driver's license.
- Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers, customers, and the public.
- Ability to apply fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems involving concrete variables and limited standardization, and to interpret written, oral, diagrammatic, or scheduled instructions.
- Knowledge of Microsoft Word, Excel, PowerPoint, and other report-writing and project-planning software.
- Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.
Nice To Haves
- Commercial driver's license (CDL).
- Experience working in an ERP environment.
Responsibilities
- Supervise, monitor, and coach facility and personnel performance, including operating expenses and personnel productivity.
- Manage receipt, storage, quality control, and reconciliation of facility inventory.
- Process paperwork and forward data to appropriate internal associates.
- Report truck and vehicle maintenance issues to the Fleet Supervisor and assist locally with equipment upkeep and repairs.
- Implement policies and procedures and compile and maintain facility performance metrics, including incident logs and reports, service failures, warehouse and driver performance, fee and lead-time applications or waivers, and quality control.
- Make occasional deliveries in a non-CDL pickup truck.
- Oversee and maintain the cleanliness, condition, and operation of the facility and its equipment.
- Assist customers, common carriers, and contractors at the facility.
- Consult and advise on the performance of facility personnel and equipment.
- Supervise, monitor, and implement facility security, health, safety, and regulatory compliance.
- Communicate with Human Resources about performance issues, disciplinary action, staffing needs, hiring, and termination as needed.
- Schedule monthly meetings and training for drivers and warehouse employees, and arrange additional training as needed.
- Apply and adhere to government standards, including workers’ compensation, DOT, DEP, and applicable safety standards.
- Communicate with DOT and Risk Management Consultants about issues or clarification on DOT and OSHA regulations as needed.
- Attend scheduled operations training conducted by DOT and Risk Management Consultants.
- Maintain a flexible work schedule that includes irregular hours, weekends, and holidays as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
