Branch Operations Supervisor
About The Position
The Branch Operations Supervisor oversees the daily operations of a small depot, personally executing and coordinating workflows because of the small team and lack of specialised units. The role is 70–80% hands-on and focuses on smooth rental operations, strong customer service, accurate documentation, and fleet readiness. Reporting to the District Manager, the supervisor is responsible for depot cost control, including efficient use of consumables, avoiding unnecessary expenses, minimising rework, and disciplined operational spending. The position also acts as the local link between global standards and execution, supporting operational excellence, team performance, and a consistent customer experience.
Requirements
- 2–4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer-facing environments.
- Strong hands-on operational capability and ability to take part in daily depot workflows.
- Ability to multitask, prioritise, and handle physical tasks during high-volume periods.
- Driving licence (Category B) required.
- Able to lift or move light-to-moderate items weighing 10–15 kg.
- Able to stand, walk, and move around the depot for long periods.
- Comfortable working indoors and outdoors in varying weather conditions.
- Flexible to work weekends, holidays, and peak periods to support urgent operational needs.
- Flexible to work extended shifts during peak seasons to ensure operational continuity.
Responsibilities
- Execute and coordinate rental workflows, including check-in, check-out, documentation, system updates, cleaning, and maintenance.
- Track daily KPIs.
- Promote ancillary products through value-based selling.
- Conduct basic RV and van checks, including batteries, water systems, gas, lights, and tyres.
- Promptly escalate complex technical or mechanical problems to regional servicing teams.
- Maintain accurate fleet status and readiness in operational systems.
- Coordinate daily shifts, priorities, and task allocation across the small team.
- Demonstrate SOPs and support onboarding tasks for new hires.
- Oversee preparation and presentation of RVs for sales appointments.
- Control depot costs through efficient use of consumables, prevention of unnecessary expenses, minimisation of rework, and disciplined operational spending.
Benefits
- Performance and referral bonuses.
- Free road trips in Europe, North America, and Oceania.
- Career development opportunities in Field Operations and transition opportunities to offices in Lisbon, Mexico City, or Manila.
- Continuous training and coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
