Branch Operations Supervisor

Border States•Orlando, FL

1d•Onsite

About The Position

The Branch Operations Supervisor leads and supervises the day-to-day functions of branch operations. The role resolves SAP software issues, develops and reviews proposals for purchasing equipment, oversees inventory modifications, leads the annual inventory process, and supports branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and related functions. The supervisor provides customer service and works with sales and marketing staff to support customer-directed product, sales, and marketing programs. The position is located in Orlando, Florida.

Requirements

Minimum two-year business or trade degree preferred, or equivalent work experience.
Prior supervisory experience preferred.
At least two years of prior customer service or sales experience preferred.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems preferred.
At least three years of prior electrical distribution experience preferred.
Prefer working knowledge of Windows PCs, Microsoft Office (Excel, Word, and PowerPoint), the internet, email, and SAP software.
Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.
Excellent interpersonal, written and verbal communication, and reading skills.
Ability to effectively plan and organize.

Nice To Haves

Two-year business or trade degree, or equivalent work experience.
Prior supervisory experience.
At least two years of customer service or sales experience.
Strong knowledge of electrical products and systems.
Technical ability to understand electrical systems and at least three years of electrical distribution experience.
Working knowledge of Windows PCs, Microsoft Office, the internet, email, and SAP software.

Responsibilities

Serve as a point of contact for SAP training, system upgrade coordination, and branch change management, as appropriate.
Serve as the location’s training coordinator for SAP, PC, products, and policy and procedure training issues, as appropriate.
Develop and/or review proposals for purchasing equipment.
Coordinate computer, telephone, and equipment changes, upgrades, or problems with appropriate corporate staff.
Supervise inventory modifications using SAP reason codes.
Provide leadership during the location’s annual inventory process and with the Inventory Committee.
Provide responsive, quality customer service.
Participate in coordination, analysis, and decision-making informed by customer needs, pricing, products, competition, and problem resolution.
Work with sales and/or marketing staff to provide internal leadership and support for customer-directed product, sales, and marketing programs.
Provide administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and related functions.
May oversee inventory cycle counting, inventory performance, bin management, return management, and root cause analysis of inventory discrepancies.
Assist with scheduling and coordination of product meetings, customer trade shows, branch events, and meetings.
Approve inventory returns.
Manage payment of branch bills and donations within approved limits.
Coordinate with Customer Financial Services staff to resolve customer-billing problems resulting from pricing, shipping, delivery, or other credit-area errors.
Complete branch reporting as needed.
May facilitate new employee orientation and onboarding activities.
Review and approve credit invoices.
May handle facility maintenance.
Perform other duties as assigned by a supervisor or designate.