Branch Operations Manager

Eastern Metal Supply•Tampa, FL

About The Position

The Operations Manager oversees operational functions at a designated location, including transportation, receiving, warehousing, and value-added services. The role ensures operations are safe, efficient, and aligned with company strategy, and drives performance through continuous improvement, effective leadership, and cross-functional collaboration while maintaining high standards for safety, service, and productivity. The Operations Manager leads operational excellence, including productivity improvement, policy enforcement, quality and service improvement, staffing to required headcount, training, and a safety-first culture. The role oversees warehouse and transportation operations, equipment and facility maintenance, inventory management, budgeting, forecasting, performance metrics, employee development, and continuous improvement initiatives.

Requirements

Bachelor’s degree from a four-year college or university, or equivalent work experience.
Ten years of warehouse supervisory experience.
Certified forklift or Raymond operator.
Excellent organizational and planning skills.
Computer and internet research skills.
Ability to prepare and adhere to a budget.
Attention to detail and accuracy.
Resourcefulness, initiative, and ability to use internal resources to achieve desired results.
Ability to work independently.
Ability to exercise effective judgment, sensitivity, and creativity in response to changing needs and situations.
Ability to establish and maintain healthy working relationships.

Responsibilities

Analyze operational processes to identify opportunities to improve efficiency and minimize expenses.
Assist with budgeting and expense forecasting, prepare budgets, analyze variances, and develop corrective action plans.
Review operational metrics and other relevant information, recommend actions, and lead implementation of action plans.
Lead operational efforts in adherence to Operational Excellence Audit Guidelines and established best practices.
Improve productivity, enforce policies, improve quality and service, maintain required staffing levels, provide training, and promote a safety-first culture.
Apply lean and inventory management principles and processes.
Oversee warehouse and transportation operations and ensure equipment and facilities are maintained to meet customer service expectations.
Provide customer service training to employees.
Analyze processes, workflows, productivity, and staffing, and lead continuous improvement initiatives.
Promote employee health and welfare and ensure safety protocols are followed.
Hold teams accountable for results and lead by example.
Lead cross-functional teams in developing and executing best practices and projects.
Evaluate direct reports for growth and identify cross-training opportunities; implement mentoring, cross-training, and bench development using EMS University and external resources.
Ensure team members work safely and productively.