Branch Operations Manager (HVAC/Electric Motor Sales)

Dreisilker Electric Motors•Glen Ellyn, IL

About The Position

Dreisilker Electric Motors is seeking a hands-on, people-focused Branch Operations Manager to lead employees, develop talent, and create an outstanding customer experience. The manager will build a positive, customer-first culture, develop and retain a high-performing team, and oversee daily branch operations. The role includes supporting branch growth and profitability while improving customer satisfaction, employee productivity, and operational performance. The preferred candidate has people-leadership experience and a strong commitment to customer service. Experience in industrial distribution, electric motors, or related industries is preferred but not required. A bachelor’s degree in Operations, Business, Engineering, or a related field is preferred; alternatively, a high school diploma with at least seven years of progressive operations experience is accepted. At least three years of leadership or supervisory experience is required. Salary is $88,000–$110,000, depending on qualifications.

Requirements

Proven people-leadership experience, including the ability to coach, develop, and motivate employees.
Genuine passion for customer service and building customer-focused teams.
Experience recruiting, onboarding, and training employees.
Strong communication, interpersonal, and conflict-resolution skills.
Ability to establish accountability while creating a supportive, team-oriented environment.
Experience managing branch, retail, distribution, or service operations.
Strong organizational skills and ability to balance employee development with operational performance.
At least three years of leadership or supervisory experience.
Bachelor’s degree in Operations, Business, Engineering, or a related field preferred, or a high school diploma with at least seven years of progressive operations experience.

Nice To Haves

Experience in industrial distribution, electric motors, or a related industry is a plus.
Experience in industrial service, electric motors, or a related field is strongly preferred.
Bachelor’s degree in Operations, Business, Engineering, or a related field preferred.

Responsibilities

Lead, mentor, and motivate branch employees while fostering a positive, customer-first culture.
Recruit, onboard, and train employees committed to customer service.
Develop structured training and coaching programs to improve product knowledge, customer interactions, and operational proficiency.
Set clear expectations, provide regular feedback, and hold team members accountable for performance.
Identify employee development, advancement, and succession-planning opportunities.
Champion exceptional customer service throughout branch interactions and departments.
Coach employees on building customer relationships, solving problems, and providing timely solutions.
Address escalated customer concerns and use challenges as opportunities to build customer loyalty.
Oversee daily branch operations, including counter sales, warehouse activities, inventory coordination, and order fulfillment.
Monitor branch performance, customer-service metrics, and operational efficiency to drive continuous improvement.
Partner with sales and company leadership to support business growth and branch profitability.
Maintain an organized, efficient, and safe working environment.
Ensure employees have the tools, training, and resources needed to succeed.
Collaborate with inventory, purchasing, and sales teams to maintain product availability and accurate order fulfillment.
Identify and implement improvements to customer satisfaction, employee productivity, and overall branch performance.