Branch Operations Manager (HVAC/Electric Motor Sales)
About The Position
Dreisilker Electric Motors is seeking a hands-on, people-focused Branch Operations Manager to lead branch employees, develop talent, and deliver an exceptional customer experience. The role is responsible for building a high-performing, customer-centric team and overseeing daily branch operations, including counter sales, warehouse activities, inventory coordination, and order fulfillment. The manager establishes accountability and supports employee growth while improving customer satisfaction, operational efficiency, and branch performance. The position partners with sales, inventory, purchasing, and company leadership to support business growth and profitability.
Requirements
- Proven people-leadership experience, including the ability to coach, develop, and motivate employees.
- A strong commitment to customer service and building customer-focused teams.
- Experience recruiting, onboarding, and training employees.
- Strong communication, interpersonal, and conflict-resolution skills.
- Ability to establish accountability while maintaining a supportive, team-oriented environment.
- Experience managing branch, retail, distribution, or service operations.
- Strong organizational skills and the ability to balance employee development with operational performance.
- At least 3 years of leadership or supervisory experience.
- Bachelor’s degree in Operations, Business, Engineering, or a related field preferred, or a high school diploma with 7 or more years of progressive operations experience.
Nice To Haves
- Experience in industrial distribution, electric motors, or related industries.
- Experience in industrial service, electric motors, or a related field.
Responsibilities
- Lead, mentor, and motivate branch employees while fostering a positive, customer-first culture.
- Recruit, onboard, and train employees committed to providing strong customer service.
- Develop training and coaching programs to improve product knowledge, customer interactions, and operational proficiency.
- Set clear expectations, provide regular feedback, and hold team members accountable for performance.
- Identify employee development, advancement, and succession-planning opportunities.
- Champion exceptional customer service throughout the branch.
- Coach employees on building customer relationships, solving problems, and delivering timely solutions.
- Address escalated customer concerns and build customer loyalty through effective resolution.
- Oversee daily branch operations, including counter sales, warehouse activities, inventory coordination, and order fulfillment.
- Monitor branch performance, customer-service metrics, and operational efficiency to drive continuous improvement.
- Partner with sales and company leadership to support business growth and branch profitability.
- Create an organized, efficient, and safe working environment.
- Ensure employees have the tools, training, and resources needed to succeed.
- Collaborate with inventory, purchasing, and sales teams to maintain product availability and accurate order fulfillment.
- Identify and implement improvements to customer satisfaction, employee productivity, and overall branch performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
