Branch Operations Manager

Nucor•Lathrop, CA

62d•$100,000 - $120,000•Onsite

About The Position

The Branch Operations Manager leads and directs customer service and operations at the C.H.I. Overhead Doors Service Center in Lathrop, California. The role engages with sales and customers to provide a world-class experience for dealer customers. The manager develops teammates to their fullest potential, drives continuous improvement across key metrics, and builds an environment focused on Nucor’s core values. The position is responsible for the Service Center’s profit and loss and for maintaining safety, quality, delivery, productivity, and cost performance.

Requirements

At least 5 years of experience managing a standalone business operation.
At least 5 years of experience in a customer-facing role.
Bachelor’s degree in Business, Management, or an applicable field; equivalent experience and training will be considered.

Nice To Haves

Strong leadership skills and ability to manage in a fast-paced environment with cross-functional teams.
General understanding of finance, cost, and accounting principles.
Proven experience driving teammate engagement.
Familiarity with engineering systems.
Experience working in Engineering, Quality, or Materials Management.

Responsibilities

Develop teammates to their fullest potential through mentoring and leadership.
Manage the Service Center’s profit and loss and drive continuous improvement.
Drive key performance indicators related to safety, quality, delivery, productivity, and cost.
Lead the Customer Service department and ensure processes and policies are followed.
Lead Warehouse Operations and ensure processes and policies are followed.
Engage customers and sales to grow revenue and improve the customer experience.
Assist with strategy and execution to gain market share.
Ensure teammates follow company, state, and federal policies.
Be capable of performing customer service, accounting, and operations positions.
Initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards.
Perform other responsibilities as assigned by the Service Center Director.

Benefits

Profit sharing.
401(k) with company match, 100% vested immediately.
Nucor stock purchase plan with company match.
Stock awards for years of service.
Medical and prescription coverage with no deductible, including fertility coverage.
Dental and vision insurance.
Free virtual medical, dermatology, and mental health visits through Teladoc.
No-cost physical therapy, wellness programs, and Employee Assistance Programs.
Company-paid basic life insurance.
Paid time off.
11 paid holidays.
Paid parental leave.
Sick pay.
Voluntary long-term disability.
Education reimbursement up to $5,250 per year.
Company-paid training and certifications.
Scholarships of up to $5,000 for teammates’ children.
Production bonus.