Branch Operations Manager

Panorama Mortgage Group LLC•Norcross, MN

About The Position

The Branch Operations Manager supports retail sales staff and branch operations staff in carrying out their duties and meeting job expectations. The position supervises branch processing and support staff recruited to be part of the team. It works closely with Loan Officers, Loan Coordinators, Processors, Quality Control, and management to support loan-file processing, compliance, training, and closing.

Requirements

High school diploma or equivalent.
Knowledge of the principles and theories related to assigned responsibilities and the mortgage industry in general.
Strong managerial skills.
Three years of prior Office Management experience.
Must have an MLO License.
Ability to deliver effective results and meet deadlines.
History of exceeding company-assigned tasks.
Sound judgment and decision-making skills.
Ability to work under pressure and meet deadlines with minimal supervision.
Excellent service skills.
Timely communication and response times according to department standards.

Nice To Haves

Bilingual Spanish.
Knowledge of the mortgage loan industry.

Responsibilities

Maintain open lines of communication with Processing and Retail departments.
Work with Loan Officers and Loan Coordinators on pending items, including requesting letters of explanation for inquiries and address variations; reviewing initial disclosures for compliance; calculating qualifying income, assets for funds to close, and reserves; and reviewing tax returns for unreimbursed expenses, additional real estate properties, or self-employed borrower income issues.
Work with Quality Control to ensure appropriate procedures are followed.
Notify Loan Officers, Loan Coordinators, and Processors when files are out of compliance.
Train Loan Officers, Loan Coordinators, and Processors to scan, copy, and document files for underwriting approval.
Assist management in training Loan Officers and Loan Coordinators on the paperless system and loan submission.
Stack files in condition-number order, scan and copy them, and document files for PTD conditions review.
Review final approvals and notify Loan Officers or Loan Coordinators of any PTF conditions.
Work with Processors to submit PTD and funding delays appropriately and in a timely manner.
Work with Processors to ensure funding conditions are completed by the Loan Coordinator or Loan Officer before documents are returned, and ensure loans close.
Work with Loan Officers, Loan Coordinators, and Assistants on varying and potential scenarios.
Perform other duties as assigned.
Supervise branch processing and support staff recruited to be part of the team.