Branch Operations Manager

MAGNETO & DIESEL INJECTOR SERVICE INC•St. Peters, MO

17d

About The Position

The Branch Manager directs and supervises staff and the day-to-day operations of an assigned branch, ensuring quality customer service and achievement of sales and productivity goals. The role oversees staffing, employee development, branch workflow, performance, scheduling, customer relationships, sales transactions, financial reconciliations, and inventory control. The manager collaborates with the Division Manager and Human Resources, supports compliance with applicable policies and regulations, and promotes the organization through community activities. Other duties may be assigned by the supervisor.

Requirements

High school diploma required; secondary education preferred.
Knowledge of diesel engines and their components.
At least three years of experience working in branch operations.
Proficiency with Microsoft Office Suite or related software.
Experience with inventory control.
Excellent leadership and management skills.
Excellent sales, customer service, and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and delegate when appropriate.
Successful completion of pre-employment background and drug screening.
Ability to foster good coworker citizenship and contribute to a positive work environment.

Nice To Haves

One year of experience as an Assistant Branch Manager, Shop Manager, or Sales Lead is highly preferred.
Experience with Salesforce.
Experience with ERP platforms; the organization uses Epicor Prelude.
Secondary education.

Responsibilities

Attract, train, and retain qualified candidates for all roles.
Create and maintain a positive and engaged work environment.
Oversee the day-to-day workflow of the branch.
Conduct timely and constructive performance evaluations and recommend promotions or salary adjustments as appropriate.
Hold daily team meetings to clarify activities and regular staff meetings to communicate goals, provide guidance, and support staff in meeting objectives.
Coordinate employee work schedules and control overtime expenses.
Resolve employee conflicts, address corrective actions, and work with Human Resources.
Collaborate with the Division Manager to establish performance standards based on financial and operational goals and applicable compliance requirements.
Prepare and provide performance and production reports to the Division Manager.
Identify training needs and opportunities, then develop and implement a plan to address them.
Maintain and develop relationships with existing and prospective clients, provide excellent customer service, and set an example for staff.
Answer incoming sales calls as needed to complete transactions.
Enter sales and lost sales into the ERP system.
Create work orders and invoices as needed.
Complete or oversee daily reconciliations and bank deposits.
Participate in community activities to promote the organization and build goodwill.
Manage inventory control, including checking vendor order accuracy, performing inventory quality checks and cycle counts, reporting discrepancies to leadership, and following company Loss Prevention policies.
Follow safety policies and perform other duties as assigned by the supervisor.