Branch Operations Manager - HVAC

Lennox International•Charleston, SC

3d•Hybrid

About The Position

Lennox National Account Services (NAS), a division of Lennox International, is a leading national provider of commercial HVAC maintenance and service. With over 100 offices across the continental United States, NAS is experiencing significant growth and plans to double its branch offices and increase annual revenue in the next five years. This role is crucial for managing and coordinating employees involved in maintaining, servicing, and installing commercial HVAC equipment, ensuring safety, productivity, customer satisfaction, and employee retention.

Requirements

Associate Degree (A.A.) or equivalent education from a two-year college or technical school.
5+ years of related experience or equivalent combination of education and experience.
HVAC industry technical knowledge preferred.
P&L Management Experience with successful track record preferred.
Ability to travel in the local market on a regular basis; occasional overnight travel required.
Ability to climb ladders.
Moderate lifting (up to 50 pounds).
Computer skills; competent in MS Office software (Word and Excel).
Must achieve NATE certification in the first full year as Branch Manager.
EPA Certification: Type I and Type II or Universal Preferred.
Positive mental attitude, self-motivated, self-starter, Competitive, High Energy, Ability to thrive in a fast-paced environment, professional and punctual.

Responsibilities

Manages and coordinates the activities of employees engaged in maintaining, servicing, and installing commercial HVAC equipment and accessories.
Ensures safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention, and on-time arrival.
Reads, analyzes, and interprets written or verbal reports, correspondence, proposals, and blueprints.
Assists employees in diagnosing commercial HVAC equipment.
Prepares estimates and proposals.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement, and identify areas for cost reduction and program improvement.
Requisitions and maintains inventory of tools, equipment, and materials.
Studies production schedules and estimates labor requirements for job completion.
Directs employees in dismantling, assembling, and installing equipment.
Interprets and communicates company policies to employees.
Inspects and monitors work areas, examines tools and equipment, and provides employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Ensures proper procedures are in place for reporting and managing accidents.
Interprets specifications, blueprints, and job orders to employees, and assigns duties.
Establishes or adjusts work procedures to meet production schedules.
Recommends measures to improve production methods, equipment performance, and quality of product.
Suggests changes in working conditions and processes to increase efficiency of the branch, customer service, or work crew.
Analyzes and resolves work problems, or assists employees in solving work problems.
Initiates or suggests plans to motivate employees to achieve performance goals.
Maintains time and production records.
Directly supervises four to ten employees.
Carries out supervisory responsibilities including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Performs other duties as assigned.