Branch Operations Lead - South Cooper Branch - Arlington, TX.

JPMorganChase • Grand Prairie, TX

1d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you work closely with the Branch Manager, branch employees, and experts to ensure client financial transactions are handled accurately and with care, in accordance with policies, procedures, and regulatory requirements. You assist clients with transactions, introduce them to self-service banking options, and build lasting relationships. You also review branch operations and keep the branch team informed about policies and procedures. Through your leadership, you help the branch meet control expectations and provide a welcoming client experience.

The role includes leading branch operations, managing cash devices, and supporting loss control, compliance, and audits. You will complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency, including transaction accuracy.
• Ability to work collaboratively and educate the branch team and partners.
• Ability to build client relationships, educate clients, and refer them to experts when needed.
• Commitment to following policies, procedures, and regulatory banking requirements.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, demonstrate care, assist with transactions, manage lobby flow, schedule meetings, and check clients into the waiting queue.
• Communicate clearly and politely to understand and address client needs.
• Lead branch operations, including managing the cash vault and ATM.
• Resolve client issues quickly and effectively while following bank policies and procedures.
• Connect clients with branch team members and support specialized financial needs.
• Introduce clients to self-service banking options.
• Support branch operations with the Branch Manager, including loss control, compliance, and audits.
• Review branch operations and keep the branch team informed about policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED