Branch Operations Lead - South Cooper Branch - Arlington, TX.

JPMorgan Chase & Co. • Arlington, TX

2d • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you will work closely with the Branch Manager, branch employees, and experts to ensure clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. You will support branch operations, help create a welcoming client experience, and promote self-service options and lasting client relationships. You will also review branch operations and keep the team informed about policies and procedures, helping the branch meet control expectations. Successful completion of the Branch Operations Lead Training Program is required before placement. Travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to travel as required for in-person training and meetings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail, organization, and ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and collaborative teamwork.
• Passion for educating branch team members and partners.
• Ability to build client connections, educate clients, and refer them to experts when needed.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand and anticipate client needs, and check clients into the waiting queue.
• Lead branch operations, including management of the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and work together to support specialized financial needs and lasting relationships.
• Share self-service banking options with clients.
• Work with the Branch Manager on branch operations, loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED