Branch Operations Lead - Kiener Plaza Branch - St Louis, MO

JPMorgan Chase & Co. • Saint Louis, MO

6h • Onsite

About The Position

As a Branch Operations Lead in a Chase branch, you work closely with the Branch Manager, branch employees, and expert teams to oversee branch operations and ensure clients’ financial transactions are handled accurately and carefully in compliance with policies, procedures, and regulatory requirements. You help create a welcoming client experience, build lasting relationships, and introduce clients to self-service banking options.

The role includes supporting daily branch operations, managing cash devices, addressing client issues, and keeping the team informed about policies and procedures. You work with the Branch Manager to maintain strong standards for loss control, compliance, and audits. Completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail and organization, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including transaction accuracy and the ability to work collaboratively.
• Passion for educating and informing branch team members and partners.
• Ability to build client connections, educate clients, and refer them to expert teams when appropriate.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate politely and clearly to understand client needs, check clients into the waiting queue, and support a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and effectively while following bank policies and procedures.
• Introduce clients to branch team members and work with the team to support specialized financial needs and lasting relationships.
• Explain self-service banking options to clients.
• Support the Branch Manager in maintaining loss control, compliance, and audit standards and ensuring secure, smooth branch operations.
• Keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation may be available for eligible roles.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED